Customer Service Manager
3 weeks ago
Focused Recruitment are currently seeking a Customer Service Manager to join our clients manufacturing site within the Cardiff area
**Overview:
**To be a part of the Operations and Commercial Management function. The main function of the role is the provision of efficient processing of customer enquiries, requests for tender, order processing & dispatch of goods, and planning of product forecasts formanufacturing.
**Role**:
- Work with senior management to ensure correct staffing levels and training are in place to customer services personnel
- Manage a group of specialist personnel to process orders, dispatch products and provide first line cash collection exercises.
- Set up and manager the new rental function and ensure effective processing and transportation and logistics
- Liaise with freight companies to ensure cost effective shipment costs.
- Plan production forecasts after liaison with other sales and distribution management
**Aptitudes, Skills & Personal Qualities**:
- Experience of customer services in Medtech equipment with a good awareness international sales requirements such as letters of credit.
- Strong understanding of the requirement of distribution management.
- Positive approach
- Able to use own initiative
- Excellent organisational skills
- Ability to work calmly under pressure
- Excellent interpersonal skills and ability to build rapport
- Excellent telephone manner
- Good PC literacy including competence in MS Office Word, Excel and Outlook
- Excellent attention to detail
- Project management skills
- Negotiation skills
- Good team working skills
Package includes 5% employer pension contribution and the employee has to make 5%, 4x salary life assurance, 33 days holiday (this includes bank holidays) & Laptop/phone.
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