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Facilities Manager/ Customer Service
4 months ago
About LCP LCP, part of M Core', are a leading privately owned investment and property management company, established in 1987, operating in key locations throughout Europe including the UK, Germany and Poland. Principle activities include the acquisition and management of commercial properties along with the provision of associated services.
Cwmbran Centre has 180 retail units over 740,000 sq ft, including a 48,000 sq ft Primark, and is anchored by a 100,000 sq ft Asda. Other leading brands include JD Sports, River Island, Superdrug, New Look and Deichmann and there are 3,000 free car parking spaces and a dedicated bus station.
About the team You'll be working alongside an experienced team of property professionals ranging from the Asset Manager, Operations Manager, Finance Manager and a number of supervisors and customer service team.
What You'll Do The successful candidate will be someone who enjoys making a real impact in their community. You'll be the right hand to the Centre Manager, ensuring the town centre thrives with top-notch customer service, profitability, and a safe environment. You'll manage budgets, champion health and safety, liaise with everyone from customers to vendors, and spearhead customer service projects. Build strong relationships across the team, support colleagues, and contribute to a unified effort in achieving the Centre's business goals.
Drive Customer Satisfaction: Collaborate with the management team to develop and manage effective customer service initiatives that meet the Centre's needs and ensure a positive customer experience.
Enhance the Centre's Value: Support on-site management with value-enhancing initiatives, collaborate with clients on property improvements, and manage tenant liaison to foster a positive tenant experience.
Drive Growth and Engagement: Assist with marketing strategy implementation, coordinate promotional activities that comply with safety regulations, and analyse footfall data to inform client meetings.
Proven Experience: At least 3 years of experience in customer service management or a similar service-oriented role.
A track record of supporting and motivating teams, fostering a positive and ethical work environment.
Analytical Skills: The ability to analyse data, identify problems, and develop solutions.
A strong understanding of relevant legislation and statutory requirements for property management.
A willingness to learn and apply the principles of centre management (on-site training provided).
Financial Acumen: Experience with budget management and ensuring compliance with regulations and procedures.
Tech-Savvy: Proficiency in using common software like Word, Excel, and databases.
Bonus points if you have:
Experience in retail or property management.
A passion for customer service and exceeding expectations.
The package and benefits Competitive salary depending on experience, 27 days annual leave, pension, life assurance, discretionary bonus and free parking.
