Customer Service Advisor

4 weeks ago

Cardiff, United Kingdom Kier Group Full time

**Provide your expertise to our contract & operational teams in Kier Places by joining us today as a Helpdesk Operative and develop your skills & ambition in a company that rewards you every day.**

**Helpdesk Operative**

**Location**: Conway House, Cardiff

**Business** **Area**: Kier Places - Facilities Management

**Contract & hours**: Permanent, Full time, 40 hours per week working 9am to 6pm

We are looking for a Helpdesk Operative to join our Facilities Management team based in Cardiff, where your role will be instrumental in providing operational support to Clients & Kier staff, enabling the performance of planned & reactive maintenance across your assigned portfolio

**Responsibilities**

As a Helpdesk Operative with Kier, your day to day will include:

- Scheduling of maintenance activities, including planned and reactive maintenance works
- Liaising with subcontractors, site staff and engineers, client & other Kier staff.
- Providing a high quality and professional service for both internal and external customers and stakeholders

**Who are we looking for?**

The role of Helpdesk Administrator is great for you if you have:

- Experience working in a fast-paced environment
- Able to use Microsoft Excel & Word proficiently
- Knowledge of CAFM systems and previous experience of working in a Property/Building maintenance would be an advantage

**Benefits at Kier**

We’re proud to be able to offer our fantastic employees a wide variety of benefits that you can tailor to your needs. Some of our favourites include:

- new and enhanced family friendly policies, including eight weeks paternity leave, 26 weeks maternity leave, pregnancy loss leave, surrogacy leave, menopause guidance and more
- Life Assurance Policy available to all employees
- Access to our Green Car Scheme
- Kier Rewards giving you access to our discount shopping site with offers available from over 800 retailers
- 24/7 GP Service & access to an Employee Assistance Programme providing access to trained counsellors and information specialists

And so much more You can read the full details of all our benefits on our website: Kier | Reward and Benefits Summary

***

**Who are we?**

We are Kier Facilities Management - the team that’s putting people into FM, delivering an incredibly wide range of innovative management and maintenance solutions, right across the UK. We’re a crucial part of Kier Places, providing hard and soft facilities management to hundreds of Government department sites and public buildings - offering you a role that will challenge and reward you, every single day.

**Diversity and inclusion**

Making Kier a diverse and inclusive place to work is a huge priority for us. We’re proud of the steps we’ve taken so far, but we know we must always do more. Our employees are key in shaping Kier’s diversity and inclusion (D&I) initiatives, and our people have made a huge impact on how we work, by using their experiences to shape our policies and initiatives.

Closing Date: 21 September 2023

Recruitment agencies - we are unable to accept unsolicited CVs and communications from external recruiters. The recruitment team will engage with agencies who have signed up to our PSL should we require assistance. For further information, visit our careers help page

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