Head of Customer Service

Head of Customer Services The Head of Customer Services plays a critical role in ensuring customer satisfaction and success with our SaaS products. They oversee a team of application analysts, ensuring efficient resolution of customer inquiries and technical issues, and manage the design and delivery of training programs specific to the TrakCel...

**Main Responsibilities** - **Lead and Develop Support Team**: Mentor and develop Application Analysts to ensure they have the skills and resources to provide excellent 24/7/365 customer service. - ** Procedure Documentation**: Collaborate with the Customer Services Manager to document procedures for handling tickets, incidents, service requests, and...

We are looking for team members to join our #teamsteam at The Head of Steam here in Cardiff. Craft. Cocktails & Cask. From the freshest craft beer, to an extensive range of European styles we know our beer! We also offer a huge range of spirits, great cocktails, cask ales and great food. Are you fun? Do you want to learn? No or Limited experience? No...

The Customer Services Coordinator will deliver first class service to our customers throughout the customer services process. They will assist the Customer Services Manager and Head of Customer Service in managing the department to provide a high quality service to our customers; safely, professionally and within agreed or reasonable timescales. - Champion...

We are looking for a **Head of Service** to ensure a high-quality leisure service is delivered across our 8 leisure centres in Cardiff. Now entering our seventh year of operation in partnership with Cardiff City Council, we have a 300-strong team that helps to improve the physical, mental and social wellbeing of local communities and residents in...

**Head of Customer Excellence** **Salary**: £62,160 - £65,814 per annum Contract type: Full-time, Permanent We are looking to appoint a Head of Customer Excellence, to create, lead and implement our Customer Excellence strategy. This exciting new role will define and develop our customer journey, developing a companywide approach to measuring customer...

_Stadler has been building trains for over 80 years. Thanks to our innovation, strength, flexibility and reliability, we are a leading manufacturer of rail vehicles today. Around 13,000 employees work at several production and engineering sites and at over 70 service locations in Europe, North America and North Africa._ - Stadler Rail Service UK Limited (SRS...

We have a fantastic **Full time **opportunity for a Customer Service Advisor to join our team at **Cardiff Coach Station.** This full time role will be working **onsite at Cardiff Coach Station, 4 days a week, including alternate weekends,** between the hours **07:00 am to 19:00 pm.** As a **Customer Service Advisor** you will use your customer service...

Customer Service Advisor 4 month fixed term contract Linc Head Office, Cardiff £26,032.00 per annum 37 hours per week (Monday to Friday, agile working and some working from home) The opportunity: Do you love to talk and listen? Can you provide outstanding customer service, housing and repair advice in a fast-paced environment? If so, we may have just the...

TristoneNash have recently partnered with a social housing provider with a fantastic reputation across South Wales. We are assisting them with a vacancy within Human Resources: Head of People Services - CIPD Level 7 Location: South Wales Working from Home: Monday, Tuesday and one other day in the week in office with two days working from home Length of...

Adventure Travel is looking for a friendly Customer Service Assistant to work three days a week with our customer service team. You will join us at our Head Office in Cardiff. We are looking for someone with a warm welcome, ready for any questions from customers and happy to offer information about our services. To be successful in this role you will need...

An experienced Autocentre Service Manager is required for our busy centre in Cardiff Basic salary 35,000 plus bonuses OTE 45,000 + Fantastic benefits package Focus on MOT, service maintenance and repair The Autocentre Service Manager will be responsible for the efficient and profitable operation of the workshop and MOT lanes. The goal is to...

TristoneNash have recently partnered with a social housing provider with a fantastic reputation across South Wales. We are assisting them with a vacancy within Human Resources:Head of People Services - CIPD Level 7Location: South WalesWorking from Home: Monday, Tuesday and one other day in the week in office with two days working from homeLength of Contract:...

**Customer Service Engineer (Systems)** **PERMANENT** **CARDIFF** **BENEFITS PACKAGE - PRIVATE HEALTH CARE ETC.** **£50,000** My client is looking for a Customer Service Engineer to join their team in Cardiff. Reporting to the Head of Quality and Customer Service, the Customer Service Engineer will primarily be responsible for assisting with the...

**Job Title: Head of Professional Services** **Salary: Up to £90,000 per annum** **Location: London/Remote** Our client has built a SaaS analytics platform that enables software engineering teams and technology leaders to gain more meaningful insights across the SDLC, helping them build best-in-class agile delivery capability. **Responsibilities**: -...

Total Staff Services are currently recruiting for a Customer Service Rep to work for a brand new luxury apartment block based in Cardiff City Centre Don’t want to be tied down to working weekends? This exciting position offers full time hours working Monday to Friday, between the hours of 8am to 8pm on a fixed term contract until October 2023. If...

TristoneNash have recently partnered with a social housing provider with a fantastic reputation across South Wales. We are assisting them with a vacancy within Human Resources: Head of People Services - CIPD Level 7 Location: South Wales Working from Home: Monday, Tuesday and one other day in the week in office with two days working from home Length of...

TristoneNash have recently partnered with a social housing provider with a fantastic reputation across South Wales. We are assisting them with a vacancy within Human Resources: Head of People Services - CIPD Level 7 Location: South Wales Working from Home: Monday, Tuesday and one other day in the week in office with two days working from home Length of...

TristoneNash have recently partnered with a social housing provider with a fantastic reputation across South Wales. We are assisting them with a vacancy within Human Resources: Head of People Services -CIPD Level 7 Location: South Wales Working from Home: Monday, Tuesday and one other day in the week with two days working from home Length of Contract:...

**Customer Service Advisor** **Location: Vauxhall Cardiff** **35-hour contract - (Monday, Tuesday, Thursday and Friday)** **Competitive salary with bonus, pension, critical illness pay, life assurance, single health care, 23 days holiday (pro rata), plus bank holidays, exclusive company discounts on used car purchases, leasing deals and aftersales...