Head of Performance
2 months ago
_Stadler has been building trains for over 80 years. Thanks to our innovation, strength, flexibility and reliability, we are a leading manufacturer of rail vehicles today. Around 13,000 employees work at several production and engineering sites and at over 70 service locations in Europe, North America and North Africa._
- Stadler Rail Service UK Limited (SRS UK) is a subsidiary of Stadler. SRS UK provides a train maintenance service for a growing number of clients in the UK. In the next few years over 150 new Stadler trains will be joining the UK Rail Network which signifies the start of an exciting future for Stadler in the UK. Our current depot locations are in Cardiff, Glasgow, Liverpool, Newcastle and Norwich offering a wide scope of opportunity for someone looking to develop a career in the UK Rail Industry._
- We are looking to recruit a Head of Performance to join the Performance team at our Cardiff Depots. Reporting to the Head of SRSUK Cardiff, the role will be responsible for leading and managing the performance team, ensuring the business meets contractual levels of performance including but not limited to; Safety, Reliability, and Train Availability on a 24-7 basis. Support the business in ensuring trains are provided to the agreed standards at all times meeting all criteria in the areas of product and people safety, reliability, and environment (interior & exterior as required). Ensuring industry, engineering and production best practices are applied effectively. Provide robust leadership and management through a base professional production delivery know-how and competency, people and product safety culture, coupled with a continual improvement mindset and client and end-user-focused attitude. Must be able to act independently and set their priorities while contributing to the Company's KPI's and values._YOUR TASKS AND RESPONSIBILITIES
- Personnel_
- Managing performance staff to ensure effective and efficient service delivery
- Achieving the targets set by the contract and Stadler management and industry standards
- Where targets are not fully achieved, reasons are analysed and actions are put in place to prevent generic reoccurrence
- Focus the team to adhere to quality, standards and safety procedures
- Support and develop the team through a combination of coaching, mentoring and performance management
- Build and maintain good relationships with colleagues and the customer
- Lead by example
- Responsible for complying with and communicating the vision, implementing and maintaining the policy of SRSUK
- Contract interface for on-site activities, technical, performance and warranty
- Interface with customer technical manager and or deputies, contract managers and production managers.
- Execution of performance, training and QA activities to contract
- Deliver an efficient and effective service, focused on the customer
- Identify and coach short-term and long-term replacements (Succession Planning) for key roles within the function
- Understanding and experience with production techniques and process
- Provide on-call support
- Organisational_
- Management of performance regime to ensure targets are achieved
- Support the development and implementation of standards and procedures in accordance with the legal, legislative and moral obligations of Stadler
- Oversee reporting for example on safety failures and incidents and various management reports. Provide weekly, monthly & quarterly reports regarding contract-specific (financial) agreements
- Responsible for adhering to safety/quality systems and supporting the implementation thereof
- Generating and interpreting management information and steering on KPIs, both internally and to the customer / contractual
- Monitor the agreements made with the customer and suppliers
- Embed a zero-harm culture within the production function with people and product safety considerations at the front of mind for everyone
- Initiate and where authorised implement action to prevent the occurrence of product non-conformances (non-compliance), rail safety, HSQ&E incidents, process deficiencies or system deficiencies.
- Assist in the Annual identification and quantification of risks in order to complete the risk register.
- Ensure Investigations are carried out in accordance with procedures, and corrective actions are completed within the specified timeframe
- Identify and enable effective cross-team organisation working relationships
- Demonstrate values-based behaviour
- Promote the SRS UK journey towards the global service lead in production delivery systems, processes and techniques.
The above description only serves as a characterization of activities and is not an exhaustive list. The job holder is therefore expected to also perform all other relevant work they are asked to do, within reason
WHAT ARE WE LOOKING FOR?Essential:
- HNC or HND qualification in an Engineering discipline
- Must be able to prove extensive knowledge of rolling stock maintenance
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