Support Assistant

2 months ago

Leeds, United Kingdom Leeds City Council Full time

As a Personal Support Assistant, you’ll thrive working in a front line service playing a crucial role within the City by supporting our elderly and vulnerable customers to remain independent in their own homes for as long as possible.

It’s more than a support role it is contributing to Leeds City Council’s mission to improve quality of life for the elderly and vulnerable who calls Leeds home.

Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions.

**About you**

As a Personal Support Assistant - Companion, you will bring to the role:

- The ability to support the management team in the day-to-day provision of a personal and home support service, which responds to the needs of customers.
- To be responsible for taking remedial action to minimise risk.
- To maintain a high level of confidentiality at all times.
- To work as part of a team and to share best practice with colleagues.
- To work within other teams within Presto when there is a need such as Meals at Home and Cleaning to enable the provision of a full service at all times.

**About the role**

By undertaking this role you will be contributing towards Leeds City Councils ambition to be a healthy and caring City helping elderly and vulnerable people live healthy lives for longer.

As our next Personal Service Assistant - Companion you’ll be providing support such as shopping, housekeeping, attending appointments, collecting medication, making referrals to other agencies and companionship in general.

The role is integral to our Presto team, helping us to build Team Leeds, made up of the people who live or work here, to champion the city nationally coming together to play their part helping to improve physical health.

**What we offer you**

We take pride in offering the best employee experience, with benefits including:

- a competitive salary and annual leave entitlement plus statutory holidays.
- membership of the West Yorkshire Pension Fund with generous employer contributions.
- a clear career pathway and continuing professional development opportunities.
- a range of staff benefits to help you boost your wellbeing and make your money go further.

**How to apply**

**We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.**

**We promote diversity and want a workforce that reflects the population of Leeds. Leeds City Council is ranked 70 on the Stonewall Equality Index 2023. We are also an age-friendly employer, a Mindful Employer and a Disability Confident Leader.**

**This role is based in the UK. Employment is conditional on confirmation of the right to work in the UK - either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa. If you do not have the right to work in the UK and the role does not meet eligibility for sponsorship, please consider carefully whether you meet the eligibility to apply.**

**Job description**

**Job purpose**
- Under the direction of the Head of service to work as part of a team providing practical, non
- registered personal, and domestic services to individual customers in their home environment.
- To provide a range of domestic services including, but not exclusive to, cleaning, cooking, ironing, shopping, companionship, and general domestic support to customers. The collection of cash, prescriptions and pensions may also be required on behalf of the customer.
- Customers will be from a range of backgrounds, but predominately will be older people who may have low to moderate needs.
- To support other services within the Presto brand on a needs driven basis including Meals on Home and cleaning.

**Responsibilities**
- To support the appropriate manager in the day-to-day provision of a personal and home support service.
- To ensure the delivery of a professional, efficient, and effective personal and home support service which responds to the needs of customers.
- To be responsible for taking remedial action to minimise risk.
- To maintain a high level of confidentiality at all times.
- To support the service in the promotion and delivery of positive solutions to achieve equal opportunities in aspects of service delivery, focusing on equality of outcome.
- To work as part of a team and to share best practice with colleagues.
- To work within other teams within Presto when there is a need such as Meals at Home and Cleaning to enable the provision of a full service at all times.
- To carry out duties in accordance with Council Values.

**Essential behavioural and other characteristics**
- Understand and embrace Leeds City Council Values and Behaviours and codes of conduct.
- Committed to continuous improvement in all areas and work towards delivering the Best City Ambition of Health & Wellbeing, Inclusive Growth and Zero Carbon.
- Able to understand and observe Leeds City C

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