Pts Hospital Liaison Officer

2 weeks ago


Hampshire, United Kingdom South Central Ambulance Service Full time

**Relief Hospital Liaison Officer - Hampshire**

We are recruiting for a full time Patient Transport Service (PTS) Relief Hospital Liaison Officer (HLO) for Hampshire areas. You will be required to cover sickness and absence of HLO's at acute hospitals across your operational area and act as a point of contact between PTS and hospital clinics and wards. You will respond to and resolve issues concerning PTS provision, patient mobility, utilisation of vehicles and delays.

We are looking for people who can demonstrate experience within Patient Transport Services and/or the wider Ambulance Service sector. You will need to be flexible to travel to any of the acute hospitals in your area: Southampton General Hospital, Royal Hampshire County Hospital, Basingstoke and North Hampshire Hospital and Queen Alexandra Hospital.

You need to be familiar with service plans, policies, procedures and Key Performance Indicators. This role includes working on a rota basis between 08:00 and 18:00, Monday to Friday.

The successful applicant will work closely with the Operational & Contact Centre management teams to ensure that service delivery maintains the standards required as per our contractual arrangements.

You will be an ambassador for the Trust, and in particular PTS, assisting in the development of close working relationships with our users. Whilst you will have a base for admin purposes and we can be flexible on where this is.



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