Booking Clerk

2 weeks ago


Ipswich, United Kingdom East Suffolk and North Essex NHS Foundation Trust Full time

We are looking for a vibrant, confident person to join the team to help deliver a high quality service in the Cancer Hub at Ipswich Hospital. We need key staff, with excellent communication skills and attention to detail, to work here.

You will need to have the ability to work on your own initiative and you must be able to remain calm in difficult situations. Patients who are invited to attend these appointments may be anxious about a cancer diagnosis and may be tearful, distressed, upset and/or angry and you need to be able to listen and deal with their enquiry politely and efficiently.

You will be required to work within timed pathways and comply with national and local waiting time targets.

The role is based at our Ipswich Hospital site but will allow for a combination of home & site based working in line with service needs.

In line with the service expanding, the role may include evening and weekend work.

Main duties will include processing of cancer referrals sent into the Trust by GP's & booking urgent new appointments in accordance with the timeframes set out within the National Cancer Waiting Times Guidance. You will be making telephone calls to patients to invite them to their urgent appointments within the next 14 days.

You must have basic keyboard skills and have a clear and confident telephone manner. Ideally, you will have previous experience in a similar environment within an NHS setting. You will need to have excellent organisational skills as this is a fast paced environment to work in.

One of the largest Trusts in East Anglia, East Suffolk and North Essex NHS Foundation Trust (ESNEFT) provide hospital and community health services to people living across a wide geographical area. We deliver care from two main hospitals in Colchester and Ipswich, six community hospitals and in patients’ own homes. You will be joining a team of almost 12,000 amazing colleagues providing care to approximately a million people.

Along with supporting you to achieve your career goals we offer a generous pension scheme, unsocial hours payments (if applicable), 27 days annual leave on commencement (pro rata) and access to a range of NHS discounts. Our Staff Health and Wellbeing programme offer a variety of services. We offer a range of flexible working opportunities.

Our philosophy is thatTime Mattersto everyone. Across the Trust, we concentrate on improving the things we do and removing those which do not work or cause time delays for our staff and patients.

To support our employees to achieve their career aspirations you may be eligible to obtain a qualification via an apprenticeship. All successful applicants will be required to undertake a skills review to facilitate this. For full details please see the attached Apprenticeship Handbook.

If you are passionate about patient care and want to develop your skills and knowledge then we are keen to hear from you.

For full details of the responsibilities and duties of this role please see the attached job description.



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