Facilities Help Desk Operator

4 months ago


Knightsbridge, United Kingdom Harrods Full time

Facilities Help Desk Operator

Do you enjoy liaising with people from across the store to ensure a smooth running day? Our Facilities Helpdesk is looking for a new member to join their team.

About the Role

As a Facilities Helpdesk Operator you will be based in our Knightsbridge store’s helpdesk, amongst a supportive team. You will manage the end to end process of supporting and maintaining our main store and other sites, including our H beauty stores across the UK. You will deliver excellent customer service to our staff, escalating facilities faults, and playing an integral role in connecting the necessary trade specialists to resolve the issues.

Your daily activities will involve:

- Logging calls and arranging appropriate repairs or maintenance works with the relevant engineer/technician.
- Using our bespoke CAFM software to carry out these duties.

Your role will work in line with store opening hours, working 5 out of 7 days including weekends and bank holidays.

About You

You can communicate at all levels with strong written and spoken communication skills. Excellent customer service focus and an eye for detail.

You will have the ability to:

- Produce clear, concise instructions
- Use own initiative to take responsibility of workload
- Organise your approach to work planning and time allocation to tasks

About Us

Harrods is one of the world’s leading luxury department stores and we’re becoming a destination for top designers, and the most sought-after brands from around the globe. Our combined mission is to make visiting our iconic Knightsbridge store one of the world’s most inspiring shopping experiences.

Our Promise to You

Help us make the impossible possible for our customers and we’ll do something remarkable for you. As well as offering a friendly environment to inspire your best work, we provide abundant opportunities and support to build an exceptional career across the varied specialisms of our business.

In return you’ll receive an excellent benefits package, including a company pension, flexible working, annual leave, your birthday off, up to 33% in-store discount (including across our food hall and restaurants) and a season ticket loan.

Uniquely You

Additional Information:
Time Type:
Permanent

Department:
Facilities (Aminur Rahman)



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