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Customer Service Representative

4 months ago

Farnborough, United Kingdom WEL Medical Limited Full time

Job Title: Customer Service Representative /

Internal Sales & Customer Relations

Location: Farnborough

Terms: Full Time

WEL Medical

Based in Farnborough in a purpose-built unit, we are the UK’s leading supplier of Defibrillators and Resuscitation Training Equipment. Much of the equipment is shipped to us from South Korea and is distributed by us to Europe. We also design, manufacture, and supply the most popular outdoor defibrillator cabinet in the UK.

The Role

Provide front of house administrational support, along with maintaining, managing, and handling all internal sales received within the Company and ensuring all leads, sales and enquires are followed up. Support all field sales representatives within the Company as required and report to relevant Managers.

**Responsibilities**:

- Act as front of house for incoming telephone calls, sales or customer enquiries, ensuring they are dealt with efficiently to meet and exceed customer expectations.
- Liaison with field-based sales team and update them with new and potential sales.
- Providing office and sales assistance to company’s distribution networks when needed.
- Organising and managing campaign kits internally and with the Territory Managers.
- Resolve administrative problems and enquiries from customers, suppliers and internal customers as required.
- Prepare, schedule, and organise sales orders and deliveries in liaison with the warehouse.
- Assisting accounts with taking payments for Pro Forma Invoices and 30-Day Invoices (Customer Deposits only)
- Troubleshooting product technical issues and referring to departments if further investigation is required
- Case Management
- Returns - courier collection arrangements/liaising with Accounts
- Any other duties deemed necessary to cover workload as required.
- Excellent communication skills - written and verbal
- Planning and organizing
- Prioritizing
- Problem assessment and problem solving
- Information gathering and information monitoring
- Attention to detail and accuracy
- Flexibility
- Adaptability
- Customer service orientation
- Teamwork

Education
- GCSE/A Level graduate or equivalent College education
- Computer skills and knowledge of relevant software packages
- Customer service experience
- Organisation and planning skills
- Knowledge of clerical and administrative procedures and systems such as filing and record keeping
- Knowledge of principles and practices of basic office management

**Salary**: £22,000.00-£24,000.00 per year

**Benefits**:

- Casual dress
- Company pension
- On-site parking
- Work from home

Schedule:

- Monday to Friday

Supplemental pay types:

- Bonus scheme

Ability to commute/relocate:

- FARNBOROUGH: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in FARNBOROUGH

Application deadline: 28/02/2023
Reference ID: CS 2023