Facilities Management Helpdesk

2 weeks ago

Catford, United Kingdom CRA GROUP LIMITED Full time

6 months contract with A Local Authority_

**Job Summary**:

- Responsible for leading on the Facilities Management CAFM based helpdesk and asset management system.
- Lead on all helpdesk related matters and to be the prime contact for technical CAFM assistance for help desk operatives, building managers and premises coordinators.
- Manage, implementation and develop the Facilities Management Helpdesk and CAFM system through controlled development plans.
- Effectively support and ensure a high-quality service are provided to the Facilities Management Team, contractors and building managers, premises managers / co-ordinators utilising the Councils CAFM system.
- Support the planning and management of the Councils helpdesk CAFM system and operations ensuring community and customer needs are identified and met.
- Ensure the delivery of identified service objectives and continuous improvement of service targets.

**Key Duties/Accountabilities**:

- Accountable and lead on the development of the Councils CAFM system
- Lead and manage the FM Helpdesk and team.
- Provide planned and ad-hoc reports generated from the CAFM system.
- Report on the operational performance of all LBL Facilities and building assets, which may include building maintenance and repairs, cleaning and associated services, manned security, and utilities.
- Manage data and documentation help within the CAFM system.

**Essential Experience Required**:

- Evidence of extensive knowledge and experience of CAFM system
- Experience of Managing a FM Helpdesk
- Demonstrable evidence of working within a team environment
- Experience of managing staff and contractors working in a customer orientated environment to deliver specified outcomes.
- Experience of Managing Building/Facilities Asset data.

**Essential Qualifications Required**:

- A standard of education and/or experience that reflects the requirements of the role.
- The closing date for this position is _**_16/02/24_**_._

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