Head of Maintenance

6 months ago


Carlisle, United Kingdom Nigel Wright Group Full time

Business Overview

Nigel Wright are delighted to be partnering with Castles & Coasts Housing Association in their search for a Head of Maintenance (Direct Services). This is a new position to take ownership of the delivery and development of the Castles & Coasts direct maintenance services offer.

Castles & Coasts Housing Association (CCHA) inherited an internal contractor focused on grounds maintenance in 2017. This has already transformed from a business unit with 17 employees, to the rapidly growing ‘Castles and Coasts Services’ (CCS), which employs 90 staff and has significant opportunity for further growth.

CCS has gained a strong reputation for providing a quality service, at an affordable price point, and there are also further investment plans to grow CCS. In addition, the business has a particular interest to raise the profile of careers for women in maintenance, as well as keeping the ‘Cumbrian Pound local’.

This is a fantastic opportunity to take the reins of a growing business unit within a forward-thinking organisation.

The Role

The Head of Maintenance (Direct Services) will have overall responsibility for the management and development of CCS. Additionally, the role will include:

- Collaboration with the Senior Leadership Team, to make operational decisions in the interests of the whole business.
- Ensuring the service maintains a competitive advantage within the market.
- Commercial responsibility for the CCS budget, managing business KPI’s and reporting on results.
- Maintaining a positive Health and Safety culture.
- Leading, motivating and managing the CCS management team to ensure targets are met.
- Developing the infrastructure within CCS to ensure smooth business delivery.
- Being visible within the team, both at the Workington and Carlisle sites.

The Benefits

The Head of Maintenance (Direct Services) is entitled to a range of benefits that make this role attractive, including:

- Competitive salary of up to £73,585pa.
- Cash car allowance of £3,000pa.
- Holiday entitlement of 25 days, plus public holidays, with additional days awarded for service up to 30 days.
- SHPS Defined Contribution Pension, with employer contributions up to 8%.
- Life Assurance (4 x annual salary).
- Flexible working practices.
- Health Cash Plan (following qualifying period).
- Salary Sacrifice schemes, including Cycle to Work.

The Requirements and Process
- Experience of a managing a successful maintenance delivery team or similar, relevant, industry experience.
- Strong technical knowledge of property maintenance.
- The ability to maintain and develop strong relationships with internal and external stakeholders.
- Strong commercial acumen and the ability to identify and respond to financial risks and opportunities.
- Strong IT skills and experience of using IT systems to further performance and financial management.
- The ability to build strong working relationships with colleagues and represent the organisation in public settings.
- Great communication skills, both written and verbal.
- Determination to reach targets and drive a business unit to success whilst delivering great services to local communities.


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