See more Collapse

Payment Fraud Prevention Associate

4 weeks ago

Manchester, United Kingdom Starling Bank Full time

Hello, we’re Starling. We built a new kind of bank because we knew technology had the power to help people save, spend and manage their money in a new and transformative way. We’re a fully licensed UK bank with the culture and spirit of a fast-moving, disruptive tech company. We’re a bank, but better: fairer, easier to use and designed to demystify money for everyone. We employ more than 3,000 people across our London, Southampton, Cardiff and Manchester offices.
As a Payment Fraud Prevention Associate, you will be part of a team of an experienced and knowledgeable team, covering shifts on a rota around the clock including some bank holidays. You will work closely with the wider operation, with a main focus on dealing with customers with the aim of preventing them falling victim to scams.

**The Shifts**:
This role will operate on a shift pattern - 37.5hrs a week (5x7.5hr shifts), on a 5 week rotation pattern structured as follows:
Week 1 - Monday to Friday - 13:30 - 22:00
Week 2 - Monday to Friday - 09:00 - 17:30
Week 3 - Monday to Thursday - 09:00 - 17:30 & Saturday - Sunday 13:30 - 22:00
Week 4 - Tuesday & Friday 09:00 - 17:30 and Wednesday & Sunday 06:00 - 14:30
Week 5 - Monday to Tuesday & Thursday to Saturday 06:00 - 14:30

**Training for the role**:
We have a 6 week training programme which is run from the office so you'll need to be able to commit to being in the office every day for your first 6 weeks with us. The training gives you all of the skills and support you need to succeed at Starling
We offer hybrid working; once your training has been completed, you'll spend around 20% of the time in the office with your team and 80% working from home.

**The recruitment process**:
After this, the final stage would be a video interview with our Fraud Claims team, where they will discuss the role, your skills and experience in more detail and answer any questions you may have about the role and what to expect

**Responsibilities**:

- Completing outbound calls to customers, identifying possible impersonation attempts and scams to minimise fraud risk, financial loss and regulatory breaches.
- Review payments completed by customers based on information provided to prevent scams from taking place.
- Working to a high standard, meeting strict timeframes whilst working under pressure.
- Communicating directly with customers following unauthorised and authorised fraud claims, through in-app messages or via telephony to establish circumstances and additional information, before providing a fair and logical decision, with supporting rationale.
- Document research findings and actions on cases for possible referrals for suspicious activity, identity theft operations and suspected money laundering
- Work as part of a team and supporting colleagues as and when required in order to reduce workload(s).
- Ensuring tickets are prioritised and worked within SLA to provide the best possible customer experience, especially when they’re a victim of fraud.
- Proactively identifying financial crime trends through data analysis and sharing findings with leadership as and when required.

**Requirements**:

- Keen interest in stopping Fraud whilst considering the impact of how an investigation can impact genuine customers.
- You will have 1 years’ experience in a Retail Bank environment, desirably within a Customer Service function.
- Experience using fraud detection and reporting systems, such as CIFAS and SIRA is desirable.
- Excellent communication skills, both written and orally.
- A team player who is also able to work independently to deliver in a fast-paced work environment.
- Attention to detail, with the ability to act with urgency and escalate issues as and when necessary.
- Ability to liaise with different teams and stakeholders with confidence to assist your investigations.
- Strong interpersonal and organisational skills.
- Ability to understand complex problems and identify potential solutions.
- Able to adapt to change positively and quickly.
- Experience of working in a telephony environment and have the skills to speak to customers confidently, demonstrating the core values which are aligned with Starling’s ‘tone of voice’.

**Benefits**:

- 25 days holiday (plus take your public holiday allowance whenever works best for you)
- An extra day’s holiday for your birthday
- Annual leave is increased with length of service, and you can choose to buy or sell up to five extra days off
- 16 hours paid volunteering time a year
- Salary sacrifice, company enhanced pension scheme
- Life insurance at 4x your salary & group income protection
- Private Medical Insurance with VitalityHealth including mental health support and cancer care. Partner benefits include discounts with Waitrose, Mr&Mrs Smith and Peloton
- Generous family-friendly policies
- Incentives refer a friend scheme
- Perkbox membership giving access to retail discounts, a wellness platform for physical and mental health, and weekly free and

We have other current jobs related to this field that you can find below

  • Fraud Prevention Manager

    2 weeks ago

    Manchester, United Kingdom Page Personnel Finance Full time

    We are working in partnership with a growing financial services organisation based in Manchester to recruit a Fraud Prevention Manager to join the team. **Client Details** This impressive business which has grown significantly since its inception 20 years ago, is renowned for its entrepreneurial flair and development opportunities for its people. It's...

  • Internal Fraud Investigation and Prevention

    1 week ago

    Manchester, United Kingdom Vanguard Full time

    Leads and executes internal fraud prevention, detection, investigation and response activities for internal fraud activities. Identifies, reports, and assists with any internal fraud events. Assist in the mitigation of risk. Leads and executes internal fraud prevention, detection, investigation and response activities for internal fraud activities....

  • Fraud Detection Specialist

    2 months ago

    Manchester, United Kingdom the Best Jobs Full time

    **Fraud Detection Specialist** **Location: Manchester** **Salary: £30,000 - £40,000 per annum** **Overview**: Our client, a prominent player in the merchant payment technology industry, is seeking a dedicated **Fraud Detection Specialist **to join their team in Manchester. If you are passionate about combating fraudulent activities and protecting...

  • Fraud Detection Specialist

    1 day ago

    Manchester, United Kingdom the Best Jobs Full time

    **Fraud Detection Specialist** **Location: Manchester** **Salary: £30,000 - £40,000 per annum** **Overview**: Our client, a prominent player in the merchant payment technology industry, is seeking a dedicated **Fraud Detection Specialist **to join their team in Manchester. If you are passionate about combating fraudulent activities and protecting...

  • Motor Fraud

    1 week ago

    Manchester, United Kingdom BYDAND RECRUITMENT SERVICES Full time

    Area of Practice: Fraud Location: Manchester and Greater Manchester Type: Private Practice **Salary**: £35,000 - £45,000 Posted On: Friday, May 24, 2024 Recruiter Name: Josh Hunt Recruiter Telephone: 07397 547259 Job Reference Number: 749106 **Motor Fraud - Associate - Manchester** RTA Fraud - Associate Solicitor - This leading Global law firm...

  • Fraud Associate Solcitor

    1 month ago

    Manchester, United Kingdom Bydand Recruitment Group Full time

    Motor Fraud - Associate – Manchester RTA Fraud - Associate Solicitor – This leading Global law firm looking to significantly expand its fraud team which is a clear market leader in terms of size, client-base and reputation.   Overview Job Title: Associate Location: Manchester Salary: Up to 43,000 Work pattern: Hybrid Term: Permanent Previous...

  • Fraud Associate Solcitor

    4 weeks ago

    Manchester, United Kingdom Bydand Recruitment Group Full time

    Motor Fraud - Associate – Manchester RTA Fraud - Associate Solicitor – This leading Global law firm looking to significantly expand its fraud team which is a clear market leader in terms of size, client-base and reputation.   Overview Job Title: Associate Location: Manchester Salary: Up to 43,000 Work pattern: Hybrid Term: Permanent Previous...

  • Fraud Operations Associate

    3 weeks ago

    Manchester, United Kingdom OakNorth Bank Full time

    We have an exciting opportunity to join OakNorth Bank as a Fraud Operations Associate! As we expand our banking products, this is an exciting opportunity to be first in as we build out our new Fraud and Financial Crime Operations Teams! The role is on a 6-month full time contract with the possibility of moving to a permanent position. This is an office-based...

  • Junior Associate

    3 weeks ago

    Manchester, United Kingdom Helen Veitch Legal Recruitment Full time

    Junior Associate - Fraud - North West My client is a prominent global legal entity, specializing in key sectors such as insurance, transport, construction, energy, trade, and commodities. An exceptional opportunity has emerged for a Junior Associate to work from the Manchester office. I am currently recruiting for a Junior Associate (NQ - 2 years PQE) to...

  • Fraud Agent

    1 week ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.We're powered by a global team of over 10,000 ambitious...

  • Fraud Examiner

    1 week ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.We're powered by a global team of over 10,000 ambitious...

  • Fraud Support Associate 12

    2 months ago

    Manchester, United Kingdom FIS Global Full time

    Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : High School Diploma Travel Percentage : 0%Location: Manchester City Centre Office Based - Hybrid Working Option AvailableAre you ready to unleash your full potential? We're looking for people who are passionate about payments to chart Worldpay's...

  • Fraud Agent

    3 weeks ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • Junior Fraud Investigator

    1 month ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • Junior Fraud Investigator

    4 weeks ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally. We're powered by a global team of over 10,000...

  • Fraud Analyst

    4 weeks ago

    MANCHESTER, United Kingdom BOOHOO GROUP Full time

    Your Role Fraud Analysts are at the heart of maintaining the profitability and compliance of our lending business, combating fraudulent activity on our retail credit proposition. They work closely with our data, systems and customer management teams to help optimise Fraud prevention tools and strategies, delivering the right outcomes for the business and...

  • Fraud Analyst

    1 month ago

    MANCHESTER, United Kingdom BOOHOO GROUP Full time

    Your Role Fraud Analysts are at the heart of maintaining the profitability and compliance of our lending business, combating fraudulent activity on our retail credit proposition. They work closely with our data, systems and customer management teams to help optimise Fraud prevention tools and strategies, delivering the right outcomes for the business and...

  • Fraud Investigations Team Leader

    1 week ago

    Manchester, United Kingdom THG Full time

    THG is a fast-moving, global technology business that specialises in taking brands direct to consumers. Our world-class proprietary tech and infrastructure powers our extensive portfolio of beauty, nutrition and lifestyle brands and is now helping drive exponential growth of our clients' brands globally.We're powered by a global team of over 10,000 ambitious...

  • Fraud Analyst

    1 month ago

    Manchester, United Kingdom boohoo group Full time

    Your Role Fraud Analysts are at the heart of maintaining the profitability and compliance of our lending business, combating fraudulent activity on our retail credit proposition. They work closely with our data, systems and customer management teams to help optimise Fraud prevention tools and strategies, delivering the right outcomes for the business...

  • Fraud Analyst

    4 weeks ago

    Manchester, United Kingdom boohoo group Full time

    Your Role Fraud Analysts are at the heart of maintaining the profitability and compliance of our lending business, combating fraudulent activity on our retail credit proposition. They work closely with our data, systems and customer management teams to help optimise Fraud prevention tools and strategies, delivering the right outcomes for the business...