Supporter Engagement Officer

2 weeks ago


Bristol, United Kingdom Young Lives vs Cancer Full time

Job Advert

**SUPPORTER ENGAGEMENT OFFICER**

**Location**: Bristol - Office

**Contract Type**: Permanent

**Hours per week**: Full time, 35 hours per week

**Salary**: £28,450 (FTE)

**Closing Date**:24 March 2024

**Interview dates start from**:2 April 2024

When a child is diagnosed with cancer life becomes full of fear, for them and their family. Fear of treatment, but also of families being torn apart, overwhelming money worries, of having nowhere to turn, no one to talk to.

At Young Lives vs Cancer, we help children and young people (0-25), and their families find the strength to face whatever cancer throws at them. Join us and your skills will make a real difference to the lives of young cancer patients.

**About the role**

The Supporter Engagement team's main purpose is to engage with a variety of audiences, including our supporters and volunteers, providing support, guidance and resolution for a diverse range of enquiries.

As a Supporter Engagement Officer, your role is to enable the Supporter Engagement team to deliver outstanding supporter and customer experiences as well as optimise our income opportunities. This includes:

- The recruitment, management and training of the Supporter Engagement Assistants, providing pastoral care, support and guidance
- Effectively planning the operations and workload of the team
- Managing, resolving, and where necessary escalating complaints and feedback
- Working collaboratively with different teams to build trusted and positive working relationships.
- We would love to hear from you if you have:

- Managing, supervising or leading a team within a call centre or customer service setting
- Delivering coaching or training to a team with the aim of improving performance
- Effective complaints and feedback handling, including working directly with customers or supporters on the phone and in writing
- Building and maintaining positive internal and external relationships
- A passion for delivering exceptional customer service.

Along with the other team members, this role is based in the Bristol office. You will be in the office 5 days per week - Monday-Friday.

**Diversity declaration**

At Young Lives vs Cancer, we recognise that opportunities for too many people remain a condition of their race, class, gender identity, disability, sexual orientation - or a combination. This has never been acceptable to us as an organisation.

**Accessibility**

We are committed to providing reasonable adjustments throughout our recruitment process and we’ll always endeavour to be as accommodating as possible. Please get in touch with us if you would like to discuss any specific requirements.

**What we offer**

In return for your commitment, we offer a great reward package, which includes generous annual and family/ caring leave entitlements, enhanced pension and employee savings scheme.

If you join us, you will be part of a community that is committed make a difference to the lives of children and young people with cancer. Young Lives vs Cancer is committed to safeguarding and promoting the welfare of children and young people and expects all staff to share this commitment.

REF-212 495



  • Bristol, United Kingdom Youth Engagement Full time

    **About Us** akt is the UK’s national LGBTQ Youth Homelessness charity. We provide safe homes, mentoring, and support to ensure that no young person needs to choose between a safe home and being who they are. Currently 24% of young people facing homelessness in the UK identify as Lesbian, Gay, Bisexual or Transgender, and 77% cite abuse and rejection by...


  • Bristol, United Kingdom Health Research Authority Full time

    The Senior Engagement Officer helps the HRA talk to, listen to, and involve the right people at the right times to inform what the HRA does and how we do it to have the biggest impact. You will help us identify, build, and maintain relationships with key stakeholders. You will both build relationships yourself and support staff across the HRA to do so. You...


  • Bristol, United Kingdom Spinal Injuries Assoication Full time

    Job description We’re looking for a community engagement officer role to help build relationships with fundraisers in local communities across the UK, generate income, engage supporters and raise awareness of SIA’s wider work. In close collaboration with the donor development coordinator, you will help to grow, diversify, and sustain fundraising income...


  • Bristol, United Kingdom NHS Bristol, North Somerset and South Gloucestershire Integrated Care Board Full time

    The Insight and Engagement Officer is a key member of the Insights team. They will contribute to the team, which is looking to set new standards and bring in innovative practice in how we work with people and communities, which will in turn enable Bristol North Somerset and South Gloucestershire Integrated Care Board (BNSSG ICB) to shape better health...


  • Bristol, United Kingdom SOLOS Consultants Limited Full time

    **Job Purpose** To support the delivery of high quality public consultation, engagement and research, which enables evidence-based decision making and complies with legal and good practice guidelines. The post holder will be a corporately recognised specialist officer for consultation, engagement, e-participation, and the analysis, interpretation and...


  • Bristol, United Kingdom Re-engage Full time

    **Activity and Engagement Officer (Bristol and South West)** Home based, 30 hours a week across 4-5 days, with occasional weekend and evening work. 3 year fixed term contract. Salary £27,000 pro rata. Benefits: working from home allowance, Simply Health cash plan, 3% pension contribution. Re-engage is a charity that is positive about older age and...


  • Bristol, United Kingdom JUICE RECRUITMENT Full time

    Juice are delighted to be working in partnership with a fantastic organisation in Bristol City Centre, who are looking for a Community Engagement Officer to join their team on a temporary basis until approximately January 2024. This role provides an exciting opportunity for a person with experience of community and stakeholder engagement to develop and...


  • Bristol, United Kingdom Jessie May Full time

    Job Description Charity: Job: Community Engagement Fundraising Officer Location: Hybrid - once a week from Jessie May office in Kingswood, Bristol Contract: Maternity cover, fixed term contract Our hospice at home care includes: specialist nursing and respite care provided by Jessie May nurses for children and young people with life-limiting...


  • Bristol, United Kingdom Bristol City Council Full time

    Job description Full Time, Permanent Based in our Resident Engagement Team within Housing and Landlord Services, you will be a digital engagement lead helping to drive forward and improve engagement with residents and service users across a diverse range of digital channels and platforms. The role combines day to day activities such as social...


  • Bristol, United Kingdom Voscur Full time

    Home / Jobs / Communications & Engagement Officer Contract Type: Permanent Full Time Our Communications and Engagement Officer will lead on the work of our new Community Hub project and promote all the great things that CfD does e.g. the events and activities as part of our Deaf People Together project. This is an exciting opportunity to help CfD...


  • Bristol, United Kingdom Cabinet Office Full time

    **Details**: **Reference number**: - 328374**Salary**: - £35,400 - £39,200- A Civil Service Pension with an average employer contribution of 27%**Job grade**: - Higher Executive Officer**Contract type**: - Permanent**Business area**: - CO - Government People Group (GPG)**Type of role**: - Project Delivery**Working pattern**: - Flexible working,...

  • Engagement Worker

    1 month ago


    Bristol, United Kingdom Learning Partnership West Full time

    **Children and Young People's Engagement Worker (Full time)** Location: Bristol and South Gloucestershire Contract: Permanent Working Hours: Full time (35 hours a week) Salary Range: £22,000- £26,989 **LPW mission** LPW deliver play opportunities, education, training and routes into work to children and young people to make communities safe and...

  • Engagement Worker

    4 weeks ago


    Bristol, United Kingdom Learning Partnership West Full time

    **Engagement Worker** Location: Bristol and South Gloucestershire Start date: February 2023 (dependent on completion of satisfactory reference and DBS checks) Contract: Permanent Working Hours: Full time (35 hours a week) Salary Range: £21,500 **LPW mission** LPW deliver play opportunities, education, training and routes into work to children and young...

  • Engagement Assistant

    1 month ago


    Bristol, United Kingdom Swype Jobs LLC Full time

    Are you passionate about making a difference while engaging with the community in the vibrant city of Bristol? Swype Jobs UK is thrilled to present an exceptional opportunity for individuals eager to become Engagement Assistants, fostering connections and promoting charitable causes. Joining forces with our esteemed client, you'll embark on a journey of...


  • Bristol, United Kingdom westlakesrecruit Full time

    Westlakes Recruit are currently recruiting for an EP&R Technical Support Officer to be engaged on a permanent basis in Bristol, with site visits 2/3 days a week. The client is seeking a EP&R Technical Support Officer, in this role you will support the development and delivery of emergency preparedness arrangements for the site in line with the project...


  • Bristol, United Kingdom westlakesrecruit Full time

    Westlakes Recruit are currently recruiting for an EP&R Technical Support Officer to be engaged on a permanent basis in Bristol, with site visits 2/3 days a week. About the Opportunity The client is seeking a EP&R Technical Support Officer, in this role you will support the development and delivery of emergency preparedness arrangements for the site in...


  • Bristol, United Kingdom Inventum Group (Formally Wells Tobias) Full time

    Inventum has partnered with a government organisation looking for an Employee Engagement and Communications Manager (Contract), 3 Months, based in Bristol, Inside IR35. £Start ASAP, Interviewing ASAP. A degree or relevant equivalent industry or vocational qualification, and/or substantial experience of working in a communications or employee engagement...


  • Bristol, United Kingdom Inventum Group Full time

    Inventum has partnered with a government organisation looking for an Employee Engagement and Communications Manager (Contract), 3 Months, based in Bristol, Inside IR35. £Start ASAP, Interviewing ASAP. A degree or relevant equivalent industry or vocational qualification, and/or substantial experience of working in a communications or employee engagement...


  • Bristol, United Kingdom Department for Environment, Food and Rural Affairs (Defra) Full time

    Group Infrastructure and Operations (GIO) within Defra's DDTS are looking for a Mobile Device Support Officer. As a Mobile Device Support Officer, you will be providing remote 2nd and 3rd line Cloud Mobile Telephony support, resolving incidents and issues, for the Defra group. This is a customer facing role as a part of a busy team. Where you will be...


  • Bristol, United Kingdom Bristol City Council Full time

    Job description Full Time, Permanent   Are you a passionate and creative communications professional looking for your next role? If so, this new Employee Engagement and Communications Consultant role might be for you. We are looking for a proactive individual who has experience in developing and delivering integrated internal communications and...