Scheduler

6 months ago


Hexham, United Kingdom Home Instead Full time

Company Description

Our office was established in **2020 **and our mission is to brighten the lives of seniors giving them a sense of purpose, wellbeing & worth. This role will play a vital part ensuring that our clients receive the best in class quality care and support the growth of our business.

**Job Description**:
Due to continued growth we are looking to recruit a full time Scheduler who will help support the Care Team in delivering the highest quality service to our clients.

**The Role**:

- Organise and build effective schedules around Clients and Care professionals.
- Ensure schedules are prepared taking into account of travel time, holidays, training and last minute cancellations
- Ensure client schedules are matched to their needs with same Care Professionals and same times each week, where possible.
- Develop excellent relationships with both clients and Care professionals so as both enjoy positive experiences.
- Work with the Recruitment team to ensure sufficient current and future staffing levels are met
- Work with Care Team to ensure new and existing care packages can be resourced and scheduled on a timely basis
- Add and maintain all client and Care professional information onto to the electronic scheduling system
- Assist with other ad-hoc duties as and when required based on the business needs

**Qualifications**:
**Skills, Experience and Personal Attributes**:

- Preferably at least 1 year’s experience working in a scheduling role within home care or other environment such as logistaics
- Highly resilient, positive and have excellent communications skills.
- You should be logical, analytical, well organised as well being able to deal with complex problems
- Being a team player as you will have to work with the care and recruitment team on a weekly/daily basis

Additional Information

If you have a passion for caring and the motivation to help us achieve our ambitions, we would love to hear from you.


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