Business Support Assistant

3 months ago


Cardiff, United Kingdom No Regrets Full time

**Job description**

Established in 2008 in Cheltenham, No Regrets now has six studios across the south of England, with the clear vision to connect tattoo collectors with artists. Creating a unique collaboration through the journey from inspiration and design to tattoo; connection is at the centre of what we believe leads to great artwork on the skin.

The Job:
To help prepare the studio for the day; including cleaning of the studio and tattoo equipment, topping up supplies and ensuring the space is ready for our clients and artists. Upkeep of the studio including basic maintenance.

Effectively and efficiently deal with sales enquiries through telephone and face-to-face. Walk in conversion is an essential part of the business.

Using sales experience to increase income in line with studio targets. This includes dealing with consultations and customer bookings.

Ensuring the client journey is the best it can be, from the moment they walk in the door. Our clients are number one priority, so we want to make sure they are always comfortable and happy.

Building great relationships with the artists, understanding the different personalities and working styles within the studio and maintaining a balanced and harmonious environment.

Working proactively within all aspects of the role, showing care and attention to detail with every task.

Assisting the rest of the team with any tasks as necessary. Helping with studio reports and always looking for ways to improve procedures.

About You:
You won't need studio experience as we will give you full training but let us know if you have any.

Previous customer service or hospitality experience of at least 3 years is required. Our brand has a reputation for excellence, you will need to represent this in all aspects of the role with a high level of attention to detail.

You'll need to be great with people, able to multitask and unshakeable in a crisis. Being organised is key Customer service experience is imperative, as our clients are the most valued part of our business. You need to be easy going and happy to get stuck in with every aspect of running the studio.

This role is not a tattoo apprenticeship, nor will it lead to one.

**Job Types**: Permanent, Part-Time

**Salary**: £11.44 PH

**Benefits**:

- Casual dress
- Company events
- Company pension

Schedule:

- 4-hour shift - 4-5 days a week
- Flexible working hours to be agreed.

Ability to commute/relocate:

- Worcester: reliably commute or plan to relocate before starting work (required)

**Experience**:

- customer service: 3 years (required)

Work Location: In person

Top of Form

Bottom of Form

**Job Type**: Part-time

**Salary**: £11.44 per hour

Expected hours: 15 - 20 per week

**Benefits**:

- Casual dress
- Company events
- Company pension
- Employee discount

Schedule:

- Flexitime

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- Customer service: 3 years (preferred)
- Administrative experience: 1 year (preferred)

**Language**:

- English (preferred)

Ability to Commute:

- Cardiff, CF10 5AF (required)

Work Location: In person


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