1st Line Helpdesk

3 weeks ago


Welwyn Garden City, United Kingdom Tate Full time

**Job Title: 1st Line Helpdesk **Salary: £25,000 - £28,000 per annum, depending on experience **Location: Welwyn Garden City (office-based) **Contract: Permanent, Full Time **Hours: Monday-Friday, 8:30 - 16:45**

Due to growth, an opportunity has become available for an enthusiastic, self-motivated individual to join their Help Desk team. Reporting to the support controller, you will be responsible for ensuring all customers are supported in a professional and efficient manner.

**Whats on offer?**
- Company and personal performance related bonus
- Private medical health insurance
- Above average contributory pension scheme
- 25 days holiday plus bank holidays

**Job Duties**:

- Processing support calls and managing system tickets
- Support ticket escalation and lifecycle
- Set up and test system objects in the cloud databases: user accounts, outstations and alarms
- High level monitoring of supporting network services such as mobile network and system status

**Skills and Experience Required**:

- Knowledge and experience of working in a Helpdesk environment is essential
- Good customer communication and relationship building skills
- Ability to work both independently and as part of a team Ability to manage and prioritise workload
- Proficiency in Office software, databases and reporting
- An interest in environmental issues would be beneficial

Tate is acting as an Employment Business in relation to this vacancy.


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