Application 2nd Line Support Analyst – Payments Processing

3 weeks ago


Welwyn Garden City, United Kingdom Transaction Network Services Full time

An extraordinarily talented group of individuals work together every day to drive TNS' success, from both professional and personal perspectives.Come join the excellence

Overview

TNS are currently looking to recruit an Application Support Analyst to join a small, dedicated team of individuals who are responsible for providing technical support and technical engineering solutions across all production Payment Processing Applications and services. This is a great opportunity for somebody with great technical knowledge or detailed payments support who wants to learn, be challenged, and be involved in our expanding Payments Processing business.

Responsibilities

Initially provide day to day support for the application running on IBM mainframe but will then progress to include support for our applications running on Linux and Windows. Manage and resolve incident tickets assigned to the 2nd line support team Provide Support for major Incidents providing root cause analysis working with other teams within TNS. Plan / support of Release and Change Management activities within the production environments. Support the Problem Management process Responsible for application housekeeping and maintenance tasks which include MS and MySQL Become an expert on supported systems, applications, and services Production and update of service documentation Support PCI compliance Provide Support for Disaster Recovery activities Partake in 24/7 on-call rota Provide training, knowledge transfer and ongoing support to 1st line support staff

Qualifications

EssentialSeveral years’ experience of working as an IBM operations analyst, managing batch applications and processing.Sound knowledge ofStandard IBM utilities TSO/ISPF/JCL etc.Any Batch scheduling utility – preferably Control-MExcellent problem-solving skills.Able to trouble shoot technical issues within applications. Demonstrate a logically ability to fix issues and resolve them.Must have a willingness to learn and adapt with a can do attitude. DesirableConnect Direct, Control-MExperience working within a Linux and or Windows OS environment – Ability to script and trouble shoot.Experience with MSSQL / MYSQL (writing queries, setup and management of maintenance task, trouble shooting, administering of database etc)Previous experience within a Payments environment / testing and / or application support environments.

Candidate Requirements:

Team player Fast learner and adaptable Strong problem-solving skills and technical prowess. A willingness to learn. Attention to detail. A desire to learn and progress in a demanding environment. Knowledge of ITIL framework desired but not essential

If you are passionate about technology, love personal growth and opportunity, come see what TNS is all about

TNS is an equal opportunity employer. TNS evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability/handicap status or any other legally protected characteristic.


  • 2nd Line Support

    2 weeks ago


    Welwyn Garden City, Hertfordshire, United Kingdom Network IT Full time

    Location: AL7Salary: £37,000 Job Title: 2nd Line Support Engineer Location: Welwyn Garden City (3 days in the office, 2 days remote) Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Welwyn Garden City, playing a crucial role in supporting...

  • 2nd Line Support

    5 days ago


    Welwyn Garden City, Hertfordshire, United Kingdom Network IT Full time

    Location: Welwyn Garden City Salary: £37,000   Job Title: 2nd Line Support Engineer   Location: Welwyn Garden City (3 days in the office, 2 days remote)   Are you an experienced IT professional looking for a dynamic role in a supportive environment? We are seeking a skilled 2nd Line Support Engineer to join our team in Welwyn Garden City, playing a...


  • City of London, United Kingdom Understanding Recruitment Full time

    **2nd Line Support Engineer** Are you a 2nd Line Support Engineer with experience in the accounting industry looking for your next exciting opportunity? This London-based accountancy firm is looking to invest in a talented 2nd Line Support Engineer to join their growing team, based in Bank, London. As the 2nd Line Support Engineer, you will be responding...


  • Welwyn Garden City, United Kingdom PayPoint Network Ltd Full time

    **Why are we recruiting?** Are you passionate about technology? Do you thrive in a dynamic environment where you can make a real impact? If so, we have the perfect opportunity for you! - We're on the lookout for a talented individual to join our Application Support team at PayPoint. As a key member of our team, you'll help manage and evolve our support...


  • City of London, Greater London, United Kingdom Red 10 Full time

    Application Support Analyst – Insurance / System and Application Fixes / Hybrid or fully remote KEY SKILLS: Application support experience within the insurance sector Expertise in finding solutions to complex issues THE ROLE: The Application Support Analyst will act as the 1st line of support of the clients insurance applications including Acturis....


  • City of London, United Kingdom C4S Search Ltd Full time

    JOB TITLE**:2nd Line Support Engineer** **LOCATION**: London **PACKAGE**: £35,000 - £40,000 - Benefits Include (but not limited to): 4% Minimum employee Contribution, Pension Advisors, Life Insurance, Income protection, Health Cash Plan, Private Medical and Dental, Cycle to work Scheme, Wellness platform,IT Equipment Purchase scheme, Electric Car Scheme...


  • City of London, United Kingdom LNJ RECRUITMENT LIMITED Full time

    * Competative Salary - Central Office Location - Training Provided 2nd Line Engineer - Central London - £30,000 to £35,000/annum About Us Our Client aims to provide a high quality service in both its business areas with the Wealth Management Division providing investment solutions for individuals, families and charities and with the Capital Markets...


  • City Of London, United Kingdom Pioneer Search Full time

    Application Support Analyst An Application Support Analyst is required for a highly established Lloyd's market insurer . The application support team, support a variety of insurance applications that have been built both in-house and purchased from a vendor. They are nearing the end of a major IT transformation and this role is needed to help with this...


  • City of London, Greater London, United Kingdom Lorien Full time

    This is an application and technical support role involving the management of CopeStar, HP NonStop, and SWIFT Alliance. The successful applicant will work closely with Back Office Support, Development and other technical teams to ensure the availability of business-critical applications, both from a BAU support and a projects perspective. Role...

  • Compliance Analyst

    2 weeks ago


    City of London, United Kingdom Page Personnel Full time

    Compliance Analyst role within a London based Payments firm.Opportunity to learn and develop in a broad Compliance Analyst role.Client DetailsThe client is a principle issuer of MasterCard and cross-border payments firm.DescriptionInvestigate SARs from relevant person(s), relating to financial crime.Monitor transaction activity to ensure alerts are analysed...


  • City of London, Greater London, United Kingdom Pioneer Search Full time

    Application Support Analyst An Application Support Analyst is required for a highly established Lloyd's market insurer . The application support team, support a variety of insurance applications that have been built both in-house and purchased from a vendor. They are nearing the end of a major IT transformation and this role is needed to help with...


  • City of London, Greater London, United Kingdom Pioneer Search Full time

    Application Support Analyst An Application Support Analyst is required for a highly established Lloyd's market insurer . The application support team, support a variety of insurance applications that have been built both in-house and purchased from a vendor. They are nearing the end of a major IT transformation and this role is needed to help with...

  • IT Support Analyst

    7 days ago


    City of London, United Kingdom BCT Resourcing Full time

    We are looking for an IT Support Analyst to join a reputable and rapidly expanding organisation. This company is going through a period of growth due to continued success (even during the last few years!). Technology is critical to this organisation, therefore there are always new tools and projects to be getting involved in! Key Responsibilities: - To...


  • City of London, United Kingdom Searchability Full time

    **Senior Support Analyst** We are a small but fast growing IT Consultancy and managed services provider based in the City of London. We are a friendly, close-knit, and supportive team of professionals. - Salary: £30,000 - £38,000 - Location: London, EC4V (5 days on-site / potential for 1 day WFH) - UK based ONLY - Office 365 / Active Directory / MDM /...

  • Compliance Analyst

    5 days ago


    City of London, Greater London, United Kingdom Page Personnel Full time

    Compliance Analyst role within a London based Payments firm. Opportunity to learn and develop in a broad Compliance Analyst role. Client Details The client is a principle issuer of MasterCard and cross-border payments firm. Description Investigate SARs from relevant person(s), relating to financial crime. Monitor transaction activity to ensure alerts...


  • City of London, United Kingdom Tradition (UK) Limited Full time

    Tradition is currently seeking to appoint a STP Operations Analyst to be based within either the London or Madrid office. Working as part of the STP Operations function responsible for providing 1st and 2nd level operational support for a large portfolio of Post Trade systems. An STP Operations Analyst is required to join the team to support the expansion...


  • City of London, United Kingdom Red 10 Full time

    My client, a specialist Investment Management company Services is seeking a Application Support Analyst to join their team. **This client of mine offer a hybrid working approach (2/3 days working from London and the rest working from home).** - Charles River/other OMS and any Back-office system like SembCorp/Invest one or Eagle Pace. **Required...

  • Compliance Analyst

    2 weeks ago


    City of London, Greater London, United Kingdom Page Personnel Sales Full time

    About Our Client The client is a principle issuer of MasterCard and cross-border payments firm. Job Description Investigate SARs from relevant person(s), relating to financial crime. Monitor transaction activity to ensure alerts are analysed and actioned in accordance to company procedures Monitor continuous screening for sanctions, PEPs and adverse...


  • City of London, Greater London, United Kingdom Investigo Limited Full time

    Service Desk Analyst - 1st Line - 2nd Line - Active Directory - Exchange - M365 - Banking My client, a leader in FS, are looking for a Service Desk Analyst with experience in both 1st and 2nd line support to join their team. The ideal candidate will be responsible for providing technical assistance and support related to computer systems, hardware, and...


  • Welwyn Garden City, United Kingdom Absolute Recruit Full time

    Are you an experienced delivery consultant or account manager (180 or 270) in the IT Infrastructure space? Absolute Recruit is an established boutique recruiter specialising in IT, Finance & Transformation and we are looking to build our team. We have several large clients and a multitude of SMEs who rely on us to deliver quality staff to their businesses....