Welfare Support Officer

7 months ago

Chepstow, United Kingdom Mack Residential LTD Full time

Mack Group’s journey began in 2005, in the dynamic world of property development. Today, we stand as a multi-disciplinary property enterprise with a national presence, servicing both the private and public sectors.

We have the vision to be the leading force in providing a diverse range of safe, inclusive, and sustainable accommodation for all.

As part of our drive to achieve our vision, we are seeking to recruit Welfare Support Officers to provide support and assistance to families settling in the UK. The main purpose of the Welfare Support Officer role is to be a point of contact for families, ensuring the delivery of key support services, to contribute to their welfare and overall wellbeing.

**Key Duties**:
The main duties of the Welfare Support Officer will include, but not be limited to:

- **Engagement**
- Establishing themselves as a familiar and accessible figure to service users.
- Maintaining boundaries and being resilient to ensure a professional and well-defined support service is delivered.
- **Safeguarding**
- Identifying any safeguarding and welfare issues and raising them with the appropriate stakeholder.
- Recording and reporting on all safeguarding and welfare concerns and the associated actions taken.
- Conducting and maintaining risk assessments.
- Promoting a seamless partnership between stakeholders.
- **Support**
- Promoting and safeguarding the welfare of service users.
- Providing practical and emotional support to service users.
- Monitoring service users’ wellbeing and support needs.
- Calmly and efficiently deal with day-to-days issues and events as they arise.
- **Signposting**
- Identifying and recognising individual and family needs.
- Directing service users to practical solutions, and signposting sources of support as appropriate.
- Developing support packages to encourage service user independence.
- **Recordkeeping**
- Maintaining accurate, confidential, and up-to-date service user records.
- Ensuring risks assessments and other necessary documentation is managed and maintained.
- Contributing documentation to support audit requests.

**Qualifications and Experience**:

- Experience of working with vulnerable and diverse client groups is essential.
- Experience and understanding of safeguarding is essential.
- Experience working with mental health and or challenging behaviour is essential.
- Experience with record keeping and creating risk assessments.
- Ability to communicate effectively with colleagues, local authorities, and service users.
- Ability to work under own initiative.
- Resilient and able to stay focused, productive and motivated.
- Problem solving abilities with the drive to seek out solutions.
- Supportive, trustworthy, good listening skills, approachable and empathetic to others.
- Full UK driving licence.

**Other considerations**:

- It is important to Mack Group that all employees are aligned with the values of the company as follows:

- Do the right thing_
- Put our customers first
- Stand up for safety every day
- Be respectful, supporting and caring
- Recognise and celebrate achievements
- Find a better way_
- Collaborate to find solutions
- Embrace the power and opportunity of diversity
- Generate options to maximise sustainability
- Commit to continuously improving
- Deliver it_
- Take personal ownership for delivery
- Be bold and act with passion and purpose
- Focus on progress towards outcomes
- See it through

So, whilst recognising the importance of qualifications and experience, Mack Group requires all employees to demonstrate how they embody the values of the company.

**Job Types**: Full-time, Fixed term contract
Contract length: 12 months

Pay: Up to £28,350.00 per year

**Benefits**:

- Additional leave
- Company car
- Company pension
- Health & wellbeing programme

Schedule:

- Day shift
- Weekend availability

**Education**:

- A-Level or equivalent (preferred)

**Experience**:

- Safeguarding / Welfare: 1 year (preferred)
- working with vulnerable people: 1 year (preferred)

Licence/Certification:

- Driving Licence (required)

Work authorisation:

- United Kingdom (required)

Work Location: In person

Reference ID: 04-CHE

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