Advice Session

3 weeks ago


Enfield, United Kingdom Citizens Advice Full time

**Position**: Advice Session (Welfare Benefits)

**Location**: Enfield (EN3), North London

**Closing date**: 31 December 2024

**Role details**:
Job title:
Supervisor - Advice Session (Welfare Benefits)

**Location**:
Enfield (EN3), North London

**Salary**:
£36,152 - £38,160

Salary pro rata:
No

London allowance:
Yes

Hours per week:
35 hours (5 days) Full-Time

31/12/2024

This role involves working with the Quality and Service Manager, Project Manager and Trainer to ensure the smooth running of the day-to-day service and to mentor and support paid staff and volunteers to maintain national Citizens Advice standards.

This will include:

- Supervising advice and gateway/triage sessions and caseworkers.
- Supporting the delivery of the training and development plan along with the rest of the team.
- Ensuring referrals and bookings for projects are being properly monitored and clients are supported in a timely manner.
- Undertaking supervision leadership tasks, achieving a specialist supporting role in one of the key advice areas (benefits, housing or debt).
- Providing statistical reports on outputs and outcomes as required by management.
- Making recommendations for staff training and development, and Participate in recruitment and selection activities as delegated.

You should have 2 - years current experience of advice and casework at generalist or specialist level, or 1- year experience of supervising a generalist advice session (either CAB or within a legal setting) and the ability to meet the CAB competence requirements, with an in-depth knowledge of benefits, debt and housing.

We offer a range of employee benefits including: 30 days annual leave (FTE). An employer matched pension contribution currently at 4%. Access to Telus, an Employment Assistance Scheme which offers help and support with mental, financial, physical and emotional well-being.

All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.



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