Welfare Benefits Advisor

7 months ago

Enfield, United Kingdom Enfield Carers Centre Full time

**Job Title**:WELFARE BENEFITS ADVISER**

**Working hours**: 35 hours per week
- 2-year fixed term contract.

**Responsible to**: Carers Advice and Support Manager / Operations Director

**Location**:Based primarily at Enfield Carers Centre with satellite/outreach work at venues within the borough and/or home visits.

**Essential Car User Role**

**Main Purpose of the Job**

The post holder will deliver Welfare Benefits advice and welfare reform information specific to Carers. The post will focus on delivering aspects of income maximisation assistance, welfare benefits advice and casework to a wide range of carers. The postholder will also support the Centre’s Carer support team in delivering welfare rights advice and information.

**Responsibilities**

1. Provide comprehensive and accurate advice on all aspects of welfare benefits advice and casework covering the full range of welfare benefits relating to Family Carers including : DLA, PIP, AA and Carers Allowance. This may be on a one-to-one basis, face to face, online or by telephone and also via group information sessions. The Centre focuses particularly on Carer
- and disability-related benefits and does not presently handle housing benefit issues.

2. Ensure income maximisation through the take-up of appropriate welfare benefits and or other income checks.

3. Carry out in depth benefit and income checks on behalf of clients, assisting and completing carer

4. Act for the client and take on casework where necessary in order to progress the client’s issue. Appeals will be referred to other appropriate and specialist agencies in the borough.

5. Support and advise the Centre’s carer support team to aid their basic understanding of accurate welfare rights information and advice.

6. Negotiate with third parties as appropriate on behalf of clients, both orally and in writing.
- Page 1 of 4 _

7. Promote the service to external agencies, including other local groups and organizations who work within the community.

10. Meet targets as set by Enfield Carers Centre objectives and defined by Line
Manager.

11. Assist clients with other related problems where they are an integral part of their case and refer internally and/or externally to other advisers or specialist agencies as appropriate.

12. Maintain accurate and organized case records for the purpose of continuity of casework, information retrieval, statistical monitoring, and report preparation.

**Social Policy**

1. Assist with social policy work by providing information about client’s circumstances, statistical information and nature of cases.

2. Assist the line manager to monitor service provision to ensure it reaches the widest possible client group.

3. Alert other staff to local and national issues.

**Professional Development**

1. Keep up to date with legislation, case law, policies and procedures.

2. Attend specific Welfare Benefits training and any other appropriate training.

3. Read relevant publications/ law updates.

4. Attend relevant internal and external meetings as agreed with the line manager.

5. Prepare for and attend supervision sessions.

6. Assist in initiatives to improve services.

**Administration**

1. To be self-administrating and comply with existing procedures for quarterly, statistical recording, record keeping and document production using IT based systems.

2. Maintain reference material and local information systems.

3. Ensure that all work conforms to Enfield Carers Centre administrative policies and procedures.
- Page 2 of 4 _

**Other duties and responsibilities**

1. Carry out any other tasks that may be within the scope of the post to ensure the effective delivery and development of the service.

2. Uphold the aims and principals of the Enfield Carers Centre and its equal opps policies.

3. Abide by health and safety guidelines and share responsibility for own safety and that of colleagues.

4. Maintain close liaison with relevant external agencies and represent the service as appropriate.

**Person Specification: Carers Benefits Advice Officer**

**Quality Desirable/ How Assessed**
**Essential**

**Experience**

A minimum of 2 years, (or equivalent part time) recent Essential Application Form / Interview/ face to face experience of client focused advice work Test
(in a paid or voluntary capacity)

A minimum of 12 months’ recent experience of welfare Essential Application Form / Interview/ benefits casework test

A minimum of 12 months experience of managing own Essential Application Form/ interview/ caseload test

Recent experience of negotiating with the Essential Application Form / Interview
DWP/HMRC/Local Authority Housing Benefit
Departments.

Experience of case checking and carrying out Desirable Application Form/ interview/
Independent File Reviews on welfare benefit cases test and an understanding of the importance of quality control measures

Experience of other income maximisation checks such Desirable Application Form/ interview/ as tax c

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