Senior Consultant Support

2 months ago

Leeds, United Kingdom CIBT Full time

The Senior Consultant Support will organize and coordinate administration duties and office procedures, working directly with the Facilities & Operational Manager. The employee will priorities high levels of organizational effectiveness, communication and safety, and will be responsible for assigning and quality checking work distributed to the Consultant Support Team.

**Responsibilities**:

- Assisting the Facilities & Operational Manager with the general supplier, equipment needs, office policies
- Assisting the Facilities & Operational Manager with managing office and reception related policies, including receptionist handbook, call and post logs and delivery records
- Managing reception staff activities
- Assisting the Facilities & Operational Manager with all outgoing invoices / bills of the office
- Managing the office layout and ordering stationery and equipment
- Assisting the Facilities & Operational Manager with Maintaining the office condition and arranging necessary repairs
- Partnering with HR to update and maintain office policies as necessary
- Assisting the Facilities & Operational Manager with the Facilities and organizing office operations and procedures
- Coordinating with various departments on all office equipment
- Assisting the Facilities & Operational Manager with Vendor management for general office needs
- Ensuring all inbound enquiries are dealt with promptly and professionally
- Managing & distributing work to the Consultant Support
- Working with the Facilities & Operational Manager, CoE and Consultant Support team to ensure processes between the CoE and NCE teams remain in line with
- Quality checking work undertaken by the Consultant Support Team
- Contacting customers in a professional and accurate manner
- Liaising & reporting to the Facilities & Operations Manager, along with Senior Management
- Attending meetings where required
- Managing & organizing key business events
- Managing & organizing social events
- General ad hoc office duties
- Providing support & cover to the Facilities & Operations Manager when they are on annual leave or away from the office
- Undertaking all other reasonable duties as requested by the Facilities & Operations Manager and/or other Management.

**Person Specification (E = Essential, D = Desirable)**
- Excellent communication skills, interpersonal skills and good telephone manner — E
- Strong organizational and time management skills— E
- IT literacy — E
- Flexibility; adaptable to changing priorities — E
- Good team player who can work autonomously and be proactive - E
- Proven Supervisory ability - E
- Proven numerical ability— E
- Proven attention to detail & problem-solving skills— E
- Flexibility to travel to other offices when required — D
- Willing to work towards being OISC Level 1 qualified - D

**Key Competencies**
- Planning and organizing
- Adhering to principles and values
- Working collaboratively with people
- Delivering results and meeting customers’ expectations
- Supervising and being a role model
- Following instructions and procedures
- Achieving personal work goals and objectives
- Coping with pressures and setbacks

**Our Vision, Mission and Values**:
**Vision**
Simplify the journey to bridge people, cultures, and businesses and open the world.

**Mission**
We enable global movement by managing the complexities of a changing world. We empower people and organizations to seamlessly live, work, travel, and trade through our global reach, local expertise, and customer-focused solutions.

**Values**
One team, united in purpose - We are a diverse, global team that embraces inclusivity and authenticity. We appreciate each other’s individual perspectives and experiences, and we are committed to our individual and collective success. We work to create a fun and engaging environment that fosters connectivity and joy.
Trusted partners - We put customer interests first and operate with empathy and honesty. We take pride in helping our clients achieve results through a personalized approach, rooted in expertise, adaptability, and agility.

**Effective & efficient** - We seek a careful balance of speed, quality, and efficiency. We utilize global processes to achieve consistent, compliant outcomes. We empower teams to adapt to meet the changing needs of our customers and the government agencies with which we engage.

**Lifelong learners** - We’re curious and constantly seek to learn. We promote individual growth and development and embrace change and innovation.

**Operate with care** - We care deeply about what we do and the difference we make. We take accountability, demonstrate integrity, and make conscious choices to do the right thing. We aspire to leave things better than we found them.

**Salary**: £21,000.00 per year

**Benefits**:

- Company pension
- Flexitime
- Referral programme
- Work from home

Schedule:

- Flexitime

**Education**:

- A-Level or equivalent (preferred)

Work Location: One location

R

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