Consultant Support

6 months ago

Leeds, United Kingdom CIBT Full time

**Introduction to Newland Chase Education (NCE)**

Newland Chase Education combines the unparalleled global reach of a leading international immigration and visas provider with extensive and specialist expertise in the needs of educational institutions and students. Since 2008, we have focused solely on the unique needs of the education industry. Newland Chase Education is a wholly-owned subsidiary of CIBT, the leading provider of immigration and visa services for corporations and individuals with over 1,700 expert immigration and visa professionals, attorneys and qualified migration consultants located in over 70 offices in 25 countries. With thirty years of experience, CIBT is the primary service provider to 75% of Fortune 500 companies. CIBT offers a comprehensive suite of services under two primary brands: Newland Chase, focused on global immigration strategy and advisory services for corporations worldwide and CIBT visas, the market leader for business and other travel visa services for corporate and individual clients.

Our **Skilled Worker Visa **specialists have been assisting organisations with employment based visas to the UK for more than thirty years. Through our global reach, we can also assist with all facets of visas and immigration to and from more than 190 countries around the world.

Our **Tier 5 Visa** specialists have extensive experience in the process and requirements of a unique program that enables young people gain valuable life and work experience, and the companies that employ them benefit from their diversity of talents.

**Why work for us?**

At Newland Chase Education, we pride ourselves on valuing our employees; ensuring they feel appreciated for their hard work. It is imperative to us that our team achieve their career goals, are offered continual development and provide opportunities for growth from within.

Our investment in technology for our staff means all IT solutions are designed in-house and are bespoke to our specific requirements. These ensure compliance and efficiency for both employees and clients.

**Position Summary**

Using a range of software (including Microsoft Excel, Access, Word and Outlook), our consultant support will help with reporting across multiple aspects of the business and be eager to learn about and help with running our internal software and databases.

Reporting into the Senior Consultant Support and the Operations Manager, the role will also encompass a variety of tasks relating to the general running of a busy office including varied reception and office tasks as and when appropriate.

**Duties and Responsibilities**:

- Greeting all visitors politely and in a timely manner, providing excellent customer service at all times
- Booking and maintaining meeting rooms ensuring all visitors are recorded as per internal processes
- Managing post; booking and tracking couriers and deliveries, ensuring all in and out post are recorded on the relevant spreadsheets
- Answering phones in a timely manner, obtaining the necessary information from callers to pass on to Immigration Consultants as appropriate and passing on new business enquiries
- Managing the electronic filing systems ensuring all immigration files and documentation are scanned and saved to the correct shared drive folder/Immigo and communicating this back to the appropriate consultants
- Assisting with e-file opening; communicating case progress as necessary and ensuring all assigned deadlines are met
- Keeping up to date with the latest immigration information and matters
- Supporting the wider team with appropriate reporting for areas across the business
- Supporting the maintenance and reporting of key data on UKVI systems as required by Tier 4 sponsor guidance
- Working collaboratively with the wider team to ensure immigration compliance, providing support where appropriate
- Manage the master spreadsheet data (and future technology) relating to the CAS export, downloading CAS for each case to save on relevant systems when a new client comes onboard
- Being proactive in terms of the general management of UKVI client compliance
- Supporting the wider team with the use of our internal system Immigo ensuring it is updated accurately and timely, including initiating cases, adding government and management fees where relevant to assist in the creation of invoices and documenting updates on cases
- Undertaking any other appropriate duties as and when the required by the company
- Work with Finance to ensure consistent and prompt raising of invoices and reviewing billing and debt reporting with appropriate management
- Ad hoc projects as directed by Senior Management

**Person Specification (E = Essential, D = Desirable)**
- Excellent communication skills, interpersonal skills and good telephone manner — **E**
- Strong organisational and time management skills— **E**
- IT literacy — **E**
- Flexibility; adaptable to changing priorities — **E**
- Proven numerical ability— **E**
- Pr

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