Head of Digital

**Contract: Full Time, Permanent, 37 hours per week**

**Closing Date: 7 March 2023**

We have an exciting opportunity for a Head of Digital to join our IT team. In this role, you will help create a world in which digital innovation becomes second nature whilst continually driving improvement in our customer experience as well as securing business-wide efficiencies

**Main job responsibilities**:

- Commercially focussed, you will use technical expertise and a sound understanding of emerging technologies, to support the business with how to get the most out of existing technology and identify where greater efficiency may be gained through the use of new technical solutions.
- You will drive a culture of value-driven, continuous delivery and improvement that secures cost efficiency targets across the organisation, ensuring a strong return on all digital investment.
- You will add value to strategic and operational planning by ensuring alignment of digital, IT and data deliverables, developing, managing, monitoring and implementing the group’s digital strategy in line with organisational values, objectives and priorities.
- You will safeguard delivery of the principles of our digital strategy, including automation / AI and machine learning being baked into solutions from the outset, and be able to guide the organisation toward understanding the ethical, legal and sustainability considerations of new technologies.
- As a digital visionary leader, you will be responsible for the development and implementation of digital transformation, setting and championing the digital vision, drawing stakeholders together on this journey to ensure prioritisation of areas with the greatest opportunity for digitalisation efficiency and return on investment.
- With the ability to create and embed a prioritisation approach, you will develop a roadmap for innovation and support the business in using the relevant processes, tools and metrics to realise business objectives and new growth opportunities.
- Working across the business, you will identify and deliver innovative digital solutions for products, services and processes, transforming the customer and colleague experience and fostering a more ‘joined up’ and integrated approach to digital services.
- You will be a senior strategic lead and provide external representation on all aspects of digital.

**We're looking for someone who has**:

- Must be a strategic thinker and leader, who can motivate and inspire our organisation to build on our existing capabilities and make the most of our opportunities to grow our income, influence and impact through digital.
- Proven digital/tech and data experience with the ability to think strategically, collaborate effectively and work within a very broad and complex operating environment.
- You’ll bring experience of designing, owning and evaluating organisational transformations and delivering changes that use data and information to drive change.
- Proven experience of providing strategic and technical leadership to large, complex organisations.
- Knowledge of the contemporary digital landscape of organisations and emerging technologies with experience of bringing leading technology and process optimisation practices to an organisation to drive sustainable improvements in business performance.
- Experience of working at a Senior Manager level in a large organisation, leading on digital and information services.

**What’s in it for you?**

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

**About us**

Our People Strategy presents a clear picture of how we will achieve our Corporate Plan aim, ‘Be an exceptional place to work that attracts, develops and retains talent’. The Strategy focuses on three key themes that help us support our colleagues to make a difference to our customers, the communities we serve and to themselves.

It is important to us that we have a diverse workforce, representative of the communities we serve. Equality, diversity and inclusion (EDI) to us means colleagues living our values, dedicated to doing the right thing and exercising good judgement. This will encourage a culture where all can thrive, acknowledging that everyone is different; what matters to us is that everyone can come to work and feel comfortable to be themselves.

We are proud to be accredited as a Disability Confident Employer and ensure that disabled people and those with long term health conditions have the opportunity to fulfil their potential and realise