Assistant Centre Manager

2 weeks ago

Long Stratton, United Kingdom South Norfolk Council & Broadland District Council Full time

**Do you have as much enthusiasm as our customers?**

**Role Snapshot**Do you enjoy fitness, wellbeing and thrive on being part of busy team working a range of shifts and dealing with the public? Do you want to work with an enthusiastic team delivering excellent customer service in our café and on reception

**What you could be part of**

Long Stratton Leisure Centre boasts an 80-station state of the art gym, with 2 studios, café, soft play, multi-functional sports hall, and a 9-a-side 3G pitch. You will be joining a hard-working and passionate team and delivering a high standard serviceto our members. The role is highly customer focused; you will be working within the team on café and reception ensuring our customers have the best experience with us. Working at the Council enables you to be part of an organisation which is proud to deliverhigh-quality, customer focussed services. Our success comes from us being commercially astute and business-like. Continuous improvement is also vital and we challenge ourselves to develop new and innovative ways to improve the services that make a real differenceto people’s lives.

**What you’ll be doing **
- To effectively carry out key tasks/duties assigned to the specific Assistant Manager role, to include a combination of the following aspects: the management of internal departments, promotion of memberships/activities, rota writing, timetable scheduling,assisting and driving forward the maintenance (PPM) and all Health and Safety requirements and best practice.
- As part of the management team be responsible for staff recruitment, development and performance management to ensure the right people are recruited, that people are developed to reach their potential and performance issues are dealt with effectively.
- To take responsibility for the day to day running of the centre, providing effective management of staff to enable them to perform to a high standard at all times.
- When operational supervise the entire building following required standard ensuring all policies and procedures are followed, ensuring an excellent & safe customer experience is delivered and sustained.
- Support the Centre Manager in ensuring that the centres achieve the income targets and stay within the expenditure parameters.
- Assisting and leading on the range of areas will be an integral part ensuring the centre achieves Quest and score highly on all H&S audits ensuring accreditation is obtained and retained aiming to continually improve.
- Review member/customer feedback to ensure that customer service meets the expectation of the customers.
- Work within all budgetary requirements including establishment costs. Working with the Centre Manager to set Income targets for all aspects of the business whilst continually striving to achieve targets and maximise occupancy.
- Maintain and monitor stock and assist in stock-take and valuation for all areas.
- Provide operational support as and when needed to facilitate the smooth running of the center for staff and those using the facilities. These duties could include cleaning, setting up for activity bookings, center tours and reception duties.

**You must have or be willing to undertake **
- Hold a formal supervisory qualification or equivalent experience.
- NPMQ (National Pool Managers Qualification), IOSH (Institution of Occupational Safety and Health Qualification), FAW (First Aid at Work Qualification), NPLQ (National Pool Lifeguard Qualification), National Pool Plant Operators Qualification, Level 2 AwardLegionella awareness.
- Demonstrable experience in a leisure/fitness environment at supervisory level, working as part of a large and diverse team.
- Demonstrable experience of working with the public in a friendly and approachable manner.
- Demonstrable experience in financial day to day management of a Leisure facility.
- Capable of providing onsite training to all staff in all risk assessments, procedures and processes.
- Capable of managing and developing staff to ensure the centres business needs are met and development opportunities are available for staff.
- Demonstrate a commercial awareness of the leisure industry.

**Why Work For Us?
Do you want to know more about why our staff work for us? Our website has a fantastic why work for us section where our staff tell us what makes working for the Councils so special.

**What Flexible and Hybrid Working Arrangements do we Offer?
The Councils understand the importance of operating a work life balance in the modern world. The Councils operate a flexible working policy and hybrid working options available for employees where operationally possible.

**Where Are We Located?
Plan your travel route and find out where the Council office sites are located?

Our website has an amazing interactive map showing all our Council sites and the travel and route plan for each.

**What Roles Do the Councils Offer?
The Councils operate a vast and diverse number of services for our residents, so with this comes a vast and diverse amount of job roles within the Councils. Our website has a great graphic showing all our job families and roles within the Councils. Fromhere you can plan your career with the Councils or get some ideas on other roles that you may be interested in.

**What Benefits do our Employees Receive?
View all our amazing staff benefits on offer for our employees. Our website has a brilliant benefits section allowing you to see the range of discounts, exclusive offers and total rewards our employees receive. Make sure you stop by to find out more information.

**What Employer Accreditations do we Hold?
The Councils have a range of employer accreditations that we have worked very hard to achieve. Our website has a full descriptive list of all our current accreditations and what this means for our employees.

**What Wellbeing Support do our Staff Have Access to?
The Councils want to ensure all our empl

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