Advanced Data Specialist
1 month ago
**Advanced Data Specialist**
Working in the Half Hourly (HH) team, the Advanced Data Specialist is responsible for investigating and resolving a wide range of complex HH metering issues or customer queries.
Activities will include work on HH metering dials, investigating, and raising relevant flows where needed. Producing reports on daily dial and export performance to ensure SLA's and KPIs are met. Carrying out data analysis to identify root causes, identifyand implement solutions to improve data quality.
**Pay**: £14:54 per hour
**Hours**: Full Time - Monday-Friday either 8am-4pm or 9am-5pm
**Contract**: 6 Months
**Location**: Colton, Leeds
**Responsibilities**:
- **Query Handling**
Investigate and resolve a wide range of complex issues or customer queries, liaising with other parties as necessary, to provide an appropriate, acceptable resolution for the customer.
- **Process Monitoring and Review**
Report on and analyse the performance of specific processes and investigate process failures to recommend improvements and ensure effective delivery of team targets.
- **Process Change**
Participate in process change and implementation, conduct testing and produce and maintain process documentation to ensure department processes are efficient and consistent with business and industry requirements.
- **Training Needs Identification**
Review existing and new departmental processes and team effectiveness to identify operational training requirements and develop programmes to address those needs.
- **Deliver Training**
Deliver formal or informal training for staff on a range of operational procedures, to promote knowledge and improve operational efficiency.
- **Training Evaluation**
Evaluate training delivered to ensure training is consistent with departmental procedures and that training is understood and applied to the workplace.
- **Procedural Expertise**
Provide expertise to function on a range of end-to-end processes to raise awareness within teams and ensure tasks are appropriately handled, right first time.
- **Workload Reporting**
Provide scheduled feedback on workload prioritisation to team management, monitor progress and provide scheduled updates to ensure performance standards are met.
**Qualifications - Essential Skills**
- Knowledge of end-to-end procedures and customer journey
- Strong customer service focus - able to promote and demonstrate best in class customer service
- Analytical - able to identify, investigate and resolve problems at root cause level
- Ability to prioritise, use own initiative and manage time effectively
- Effective communicator and able to work as part of a team
- Good level of literacy and numeracy
**Desirable**
- Knowledge of industry practice
- Relevant technical knowledge of business operational systems
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