Crowne Plaza
4 weeks ago
**About Us**
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.
**What is the job?**
When attending events at a hotel, a key part of our guests’ experience is the bar service. Is there anyone more welcoming than a smiling bartender? As the friendly face of our hotel bars, you’ll also be a helpful host, a local expert, and a proud brand ambassador. Whether you’re preparing drinks exactly as our guests want or serving them delicious food, you’ll be devoted to creating relaxing, memorable experiences.
**Hours**:
32/40 hours per week
**Pay**
Up to £11.42, depending on age
**What we offer**:
- Discounted hotel rates at six thousand hotels worldwide
- Recruit a Friend scheme
- Employee of the Month Award
- Health Care Cash Plan
- Increased annual leave with service
- Discounted rate at BodyScape Health Club, based at Crowne Plaza
- Andras Academy - Training & Development Programmes & progression opportunities within the Andras Hotels Group.
- Cycle to work Scheme
**About The Role**
**Your day to day**
- Creating a warm and welcome to everyone and setting the tone for each guest’s experience
- Prepare and serve drinks to high standards, and highlight promotions to guests
- Work with your Food & Beverage colleagues to offer a seamless food service
- Set up your bar - stock up on all the supplies you’ll need, manage your inventory and make sure all your equipment works
- Change beer barrels
- Look after your bar - keep it clean and tidy and make sure the alcohol is always secure
- Handle cash and credit transactions
- Look smart - wear your uniform with pride
- Be ready to jump into other ad-hoc duties when your colleagues need your help
- Support any / all bars within the hotel when business requires
- Always follow safety procedures
**How do I deliver this?**
We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.
Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- ** True Attitude**: being caring, wanting to make a positive difference, and building genuine connections with guests
- ** True Confidence**: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- ** True Listening**: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- ** True Responsiveness**: is about providing guests with what they need, and doing so in a timely and caring manner
There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.
**_ The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job._**
**Required Criteria**
- Compliant - as well as meeting local laws on food handling and serving alcohol, you’ll be above the minimum age required
- Experienced - you’ll know how to prepare a wide range of drinks
- Literate - you’ll need a good grasp of reading, writing and basic maths
- Flexible - night, weekend and holiday shifts are all part of the job
- Articulate - a great communicator, you’ll be warm, welcoming and easy to talk to
**Skills Needed**
**About The Company**
Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland. Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.
We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.
Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.
**Company Culture**
Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years.
We subscribe to the Hospitality Employers Charter, which means we are committed to providing training, development, and support to all of our team members.
We offer a range of staff benefits and opportunities to grow y
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