Crowne Plaza

3 months ago

Belfast, United Kingdom Andras Hotels Full time

**About Us**

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and opportunities to grow your career in our fast-growing company.

**What is the job?**

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As a receptionist, you’ll not only be the person they rely on to handle transactions, offer local insights and anticipate every detail of a friction-free experience. You’ll also create the warm atmosphere that makes our guests feel at home in any location.

**Hours**

40 hours per week

**Pay**

Up to £11.80, depending on age

**What we offer**:

- Discounted hotel rates at six thousand hotels worldwide
- Health Care Cash Plan
- Recruit a Friend Scheme
- Employee of the Month Award
- Increased annual leave with service
- Staff meals while on duty
- Discounted rate at BodyScape Health Club, based at Crowne Plaza
- Andras Academy - Training & Development Programmes & progression opportunities within the Andras Hotels Group.
- Cycle to work Scheme
- Hotel Incentive scheme

**About The Role**

**Your day to day**
- Be the warm welcome that kicks off a memorable guest experience
- Acknowledge IHG Rewards Club members and returning guests, in person or on the phone
- Take and manage guest bookings, up-selling opportunities and telling them about ways to improve their stay
- Handle cash and credit transactions
- Start every stay right by swiftly checking guests in and out - take IDs, hand out room keys, and control
- Stay one step ahead of guests’ needs - record and act on their preferences, and handle their messages, requests, questions and concerns
- Be a trusted contact for all guests. Help them with anything from bill issues to local knowledge, and loop in management when necessary
- Stay safe all the time. Following our safety procedures, you’ll report all incidents and wear any protective gear needed
- Take pride in your appearance and place as a brand ambassador
- Always know what events and activities are on the day’s schedule
- Jump into other ad-hoc duties when your colleagues need your help.

**How do I deliver this?**

We genuinely care about people, and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all Crowne Plaza hotels.

Crowne Plaza hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.
- ** True Attitude**: being caring, wanting to make a positive difference, and building genuine connections with guests
- ** True Confidence**: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay
- ** True Listening**: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs
- ** True Responsiveness**: is about providing guests with what they need, and doing so in a timely and caring manner

There’s so much more to the job than we can capture here. It’s simply about creating great experiences, doing the right thing and understanding people.

**_ The statements in this job description are intended to represent the key duties and level of work being performed. They are not intended to be ALL responsibilities or qualifications of the job._**

**Required Criteria**
- Communication skills - guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Literate and tech-savvy - you’ll need a good grasp of reading, writing, basic maths and computers.

**Desired Criteria**
- One year Reception Experience in any Hospitality setting.

**Skills Needed**

**About The Company**

Andras House Ltd is a leading property development and hospitality company based in Belfast, Northern Ireland.

Established in 1981, the company has grown into a highly successful multi-million pound organisation with an extensive portfolio of office, hotel and leisure developments.

We are proud to be at the forefront of hospitality in Northern Ireland. With seven hotels we are Belfast’s largest hotel group with 1000 bedrooms in the City.

Andras Hotels is proud to be the leading hotel group in Belfast with current awards of Best Hotel in Belfast for Holiday Inn Belfast City Centre, Best Budget Hotel in Ireland for Ibis Belfast City Centre and Best Serviced Apartments for Cordia Serviced Apartments.

**Company Culture**

Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy and the Hospitality Charter, and we are proud to be signed up to...

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy and the Hospitality Charter, and we are proud to be signed up to...

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the...

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group and we are proud to have been at the forefront of hospitality for the past 30 years. We subscribe to the Hospitality Employers Charter, which means we are committed to provide training, development and support to all of our team members. We offer a range of staff benefits and...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy and the Hospitality Charter, and we are proud to be signed up to...

  • Crowne Plaza

    4 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy and the Hospitality Charter, and we are proud to be signed up to...

  • Crowne Plaza

    3 months ago

    Belfast, United Kingdom Andras Hotels Full time

    **About Us** Andras Hotels is Northern Ireland’s largest hotel group with nine hotels in Belfast, Coleraine and Portrush, two apartment complexes, a Café Bar and a Health Club and Spa. We are rapidly expanding our portfolio and we are dedicated to promoting tourism and hospitality across the country. We develop our people through our Andras Academy, the...