Customer Care Advisor

6 months ago

Durham, United Kingdom Learning Curve Group Full time

**Vacancy Name**
- Customer Care Advisor

**Vacancy No**
- VN3510

**Location City**
- Durham

**Contract Type**
- Permanent

**Salary Minimum Pounds**
- £23400

**Salary Maximum Pounds**
- £23400

**Description**
- Learning Curve Group are a national training and education specialist we work with further education providers, employers, and learners to help them achieve success. We have strong values which are all centred around our learners - and that is how we believe it should be, as we impact on over 100,000 of them every year. Our ‘Purple People’, the dedicated and passionate people of LCG, help us to deliver success no matter what, to achieve our vision to ‘transform lives through learning’.

**Role Information**

**DUTIES**

**This role requires someone who is passionate about providing outstanding customer care to our learners and employers. You will be responsible for receiving and responding to all inbound enquiries from customers and will involve you working collaboratively with other teams to provide a timely resolution to the customers enquiry.**
- Respond to and deal with all inbound enquiries from learners by investigating and responding to the enquiry timely.
- Ensure that all learners receive a first class after care service.
- Be able to provide appropriate solutions to learners to enable them to complete their course.
- Be responsible for ensuring you have accurate and up to date business knowledge, to be able to respond to learner queries.
- Provide daily updates to your team leader regarding performance against set key performance indicators.
- Ensure that all learner records are maintained timely and accurately providing a robust audit trail.
- Ensure that all correspondence to customers is professional and provides a positive image of LCG.
- Be adaptable by support colleagues within the team during peak times.
- Conduct your role in line with the company values and expected behaviours.
- Implement and comply with the Safeguarding and Health and Safety Policies.
- Ensure the maintenance of confidentially and professionalism at all time.
- Promote equal opportunities and recognition of diversity throughout the company

**GENERIC DUTIES**
- Conduct your role in line with the company values and expected behaviours
- Promote equal opportunities and recognition of diversity throughout the company
- Comply with the Safeguarding, Prevent and Health and Safety Policies and be vigilant to potential concerns and risks at all times
- Ensure confidentiality and professionalism at all times.
- Provide learners, customers and colleagues with support, advice guidance as part of your everyday role

**Working Flexibly**
If the working hours, days or times don't quite meet your needs please contact us to see if we can accommodate working flexibly.
- We can provide this advert in an additional format if required.**Essentia Criteria**

**ESSENTIAL CRITERIA**
We love to develop our people so even if you don't meet 100% of the essential criteria, we strongly encourage you to apply.
- Ability to work under pressure
- Excellent telephone manner
- Previous Customer service experience
- Good communication skills both verbally and written
- Capable of identifying and solve problems and priorities own workload
- Basic knowledge of Word, Outlook and PowerPoint. Good knowledge of Excel including basic formulas.
- An excellent telephone manner
- Previous experience of dealing with incoming calls from customer
- Confident speaker
- Good listening skills
- To be accurate with excellent attention to detail
- To be methodical in your approach

**Why work for Learning Curve group?**
- There are many reasons that make Learning Curve Group a fantastic place to work
- Although we have some great benefits, we know that one of our biggest perks is the incredible People & Culture we have been lucky enough to create. Don't just take our word for it though, you can hear from some of our Purple People here: Click me
- In addition to working for a company that has been listed as the top 100 companies to work for, for the last fives years you'll have access to below benefits:

- 26 days annual leave + Bank Holidays
- Buy & Sell an additional 5 days each year
- Length of service annual leave increments starting at 2 years
- Healthcare Scheme
- Tech Scheme
- Ikea Scheme
- Cycle to work Scheme
- Paid Volunteer day each year
- Early Finish Fridays on the last Friday of every month
- Student / Teacher Discount
- Uniform

**HEAD OFFICE PERKS**
We wish we could provide these to all, but as a national company its not always possible. However these perks are available to all staff when they attend our incredible Head Office space.
- Electric Car charging points
- Free fruit, Coffee and Tea
- Onsite Shower
- Prayer room on request or list of nearest available places of worship

**EQUAL OPPORTUNITIES**
- Don’t just take our word for it though Our commitment to a number of covenants and pledges will show you just how serious we a

  • Customer Service Advisor

    3 weeks ago

    Durham, United Kingdom CV-Library Full time

    We’re recruiting for Customer Service Advisors to earn up to £12.30 per hour. Customer Service Advisor benefits: * Staff discounts (range of lifestyle goods and services) * Pension contribution * Personal Accident Insurance * Eye care vouchers * Referral Schemes * Save-As-You-Earn-Scheme Training is included to prepare you for...

  • Customer Service Advisor

    3 days ago

    Durham, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors to earn up to £12.30 per hour.Customer Service Advisor benefits: * Staff discounts (range of lifestyle goods and services) * Pension contribution * Personal Accident Insurance * Eye care vouchers * Referral Schemes * Save-As-You-Earn-SchemeTraining is included to prepare you for this roleCustomer Service...

  • Customer Service Advisor

    3 weeks ago

    Durham, United Kingdom Back 2 Work Full time

    Were recruiting for Customer Service Advisors to earn up to £12.30 per hour. Customer Service Advisor benefits: Staff discounts (range of lifestyle goods and services)Pension contributionPersonal Accident InsuranceEye care vouchersReferral SchemesSave-As-You-Earn-SchemeTraining is included to prepare you for this roleCustomer Service Advisor role: In this...

  • Customer Service Advisor

    3 months ago

    Durham, United Kingdom greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Customer Service Advisor

    19 hours ago

    Durham, United Kingdom Greenbean Full time

    Job Description We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis. Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role. Starting hourly rate of £11.44 which increases to £12.30...

  • Customer Service Advisor

    3 days ago

    Durham, United Kingdom Back 2 Work Complete Training Full time

    We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,795 per annum.Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits programme – featuring thousands of discounts, special offers and exclusive employee...

  • Customer Service Advisor

    1 week ago

    Durham, United Kingdom CV-Library Full time

    We’re recruiting for Customer Service Advisors working from home (fully remote) to earn £23,795 per annum. Customer Service Advisor benefits: * 28 days holiday (including bank holidays), increasing to 30 days following your 1-year service anniversary * Lifestyle Benefits programme – featuring thousands of discounts, special offers...

  • Customer Support Advisor

    4 days ago

    Durham, United Kingdom Gillespie Recruitment Ltd Full time

    At Gillespie Recruitment we pride ourselves in helping you find the perfect role.Our client is an established and fast-growing consultancy who are looking to recruit a Customer Support Advisor to join their organisation.BenefitsAs well as offering a competitive salary, in return for your hard work and dedication, you will be rewarded with a range of amazing...

  • Customer Support Advisor

    2 weeks ago

    Durham, United Kingdom CV-Library Full time

    At Gillespie Recruitment we pride ourselves in helping you find the perfect role. Our client is an established and fast-growing consultancy who are looking to recruit a Customer Support Advisor to join their organisation. Benefits As well as offering a competitive salary, in return for your hard work and dedication, you will be rewarded with a range of...

  • Customer Care Advisor

    5 months ago

    Durham, United Kingdom Learning Curve Group Full time

    **Introduction**: We are currently on the look out for people to join our busy Customer Care Team on a temporary basis. This role is suitable for those who are looking to kick start their career with a National Training Provider. Or maybe you are looking for some work throughout the holidays before going back to university/ college, or even some weekend...

  • Customer Service Advisor

    2 months ago

    Durham, United Kingdom Steer Automotive Group Full time

    Customer Service Advisor Durham Ref: VA2294 #OFE  Benefits Competitive salary plus performance related bonus 29 days holiday including public holidays plus additional days with service ​Pension contributions ​Referral bonus scheme ​Enhanced parental leave ​Enhanced sick pay ​Talk to us about flexible working ​VIP...

  • Customer Service Advisor

    2 months ago

    Durham, UK, County Durham, United Kingdom Greenbean Full time

    We are looking for Customer Service Advisors to join our call centre team in Durham on a long term, temporary ongoing basis.Full training will be provided for the role; however, a customer service background or call centre experience is extremely beneficial to excel in this role.Starting hourly rate of £11.44 which increases to £12.30 after 12 weeks...

  • Customer Services Advisor

    2 months ago

    Durham, United Kingdom EG Group Full time

    Job description:Role: Customer Service Advisor – Part TimeLocation: Durham, DH1 2HEContract: Part-Time Hours / 20 hours/ PermanentHourly Rate: £11.75 per hour What will my role look like? We are looking for a Part-Time Customer Service Advisor to join our highly skilled and well-established Cooplands bakery team! This is an office based role working 20...

  • Customer Services Advisor

    2 months ago

    Durham, United Kingdom EG Group Full time

    Job description:Role: Customer Service Advisor – Part TimeLocation: Durham, DH1 2HEContract: Part-Time Hours / 20 hours/ PermanentHourly Rate: £11.75 per hour What will my role look like? We are looking for a Part-Time Customer Service Advisor to join our highly skilled and well-established Cooplands bakery team! This is an office based role working 20...

  • Customer Service Advisor

    2 months ago

    Durham, United Kingdom CV-Library Full time

    Durham Ref: VA2294 #OFE Benefits * Competitive salary plus performance related bonus * 29 days holiday including public holidays plus additional days with service * ​Pension contributions * ​Referral bonus scheme * ​Enhanced parental leave * ​Enhanced sick pay * ​Talk to us about flexible working ...

  • Liz Earle

    6 months ago

    Durham, United Kingdom Boots Full time

    Job Reference: 204092BR Durham, Market Place Permanent Part-time - Save Job **Passionate about people and beauty? Build a career with Liz Earle...** **As the third largest premium skincare brand in the UK, with over 170 counters nationally, we are looking for beauty, skincare and retail lovers to join our team. As a Liz Earle Customer Advisor (Retail...

  • Liz Earle

    6 months ago

    Durham, United Kingdom No.7 Boots Full time

    Durham, Market Place Part-Time Permanent Passionate about people and beauty? Build a career with Liz Earle... As the third largest premium skincare brand in the UK, with over 170 counters nationally, we are looking for beauty, skincare and retail lovers to join our team. As a Liz Earle Customer Advisor (Retail Sales Associate) you’ll be working at the...

  • Customer Service Advisor

    5 months ago

    Durham, United Kingdom SG Petch Ltd Full time

    We are currently recruiting for an Experienced Customer Service Advisor for our branch in Durham. *Note - A minimum of 2 years experience in the Motortrade is essential for this role. **Hours** Full time, Monday - Friday 8:00 am - 5.30 pm and Saturday 8.30 am - 12.30 pm on a rotational basis. OTE £36,000 per annum **About the role** Our Service...

  • Liz Earle

    6 months ago

    Durham, United Kingdom Boots Full time

    Summary Job Reference: - 216088BR Durham, Market Place Permanent **Passionate about people and beauty? Build a career with Liz Earle...** **As the third largest premium skincare brand in the UK, with over 170 counters nationally, we are looking for beauty, skincare and retail lovers to join our team. As a Liz Earle Customer Advisor (Retail Sales...

  • Customer Service Advisor

    6 months ago

    Durham, United Kingdom Student Roost Full time

    **Customer Service Advisor Required!** Hours: 35 hours per week, 5 shifts per week over 7 between the hours of 08:00 - 20:00. **Salary**: £20,111 per annum (£11.05 per hour) **Are you a people person, who recognises how delivering exceptional student support can translate to an overall experience that is about more than just a room?** Here at Student...