Customer Support Advisor

5 days ago

Durham, United Kingdom Gillespie Recruitment Ltd Full time
At Gillespie Recruitment we pride ourselves in helping you find the perfect role.
Our client is an established and fast-growing consultancy who are looking to recruit a Customer Support Advisor to join their organisation.
Benefits
As well as offering a competitive salary, in return for your hard work and dedication, you will be rewarded with a range of amazing benefits which include:
• Holidays, we offer 32 days inclusive of Bank Holidays and the Christmas Period off
• Bonus + Benefits (Including an enhanced Maternity and Paternity Scheme, BUPA and much more)
• Working hours Monday to Friday, 8:30am to 4:30pm as we value having a work/ life balance
• Annual/Christmas and Summer parties
• Training, development and continued support
About the Role
As the Customer Support Advisor, you will support in delivering a comprehensive customer service experience for the growing base. The role will serve as the primary point of contact for all customers, responding to phone calls and emails whilst also contacting customers regularly to maintain relationships, influence and explore new potential opportunities for the business.
The Responsibilities include:
• Liaising with customers, developing relationships, providing guidance and advice and ensuring all the customer’s needs are being exceeded
• Deal with issues and queries from customers, addressing customers concerns and complaints.
• Liaising with our suppliers regarding complaints and queries
• Recording accurate customer information and maintain/update accounts
• Be organised and able to prioritise your workload
• Have excellent verbal and written communication skills
• Be well motivated, enthusiastic and able to work on your own initiative
• Provide world class customer service
About You
Are you a motivated Customer Support Advisor with experience of working in the energy sector? If this sounds like you, we really want to hear from you. You will require to have the following skills:
• Microsoft proficient
• Excellent accuracy skills and attention to detail
• Ability to work to tight deadlines
• Confidence, drive and enthusiasm
• Flexibility to suit needs of the business
If you are a driven and ambitious Customer Support Advisor looking for a new challenge, this could be the perfect role for you. Don’t miss out on this exciting opportunity to join a dynamic and forward-thinking company.
Apply today

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