Initial Assessment Advice Officer

2 weeks ago


Torquay, United Kingdom Torbay Council Full time

**Description**:
**Job Description & Person Specification >**

Are you passionate about helping people facing homelessness? Can you work in a fast-paced environment?

In Torbay, we are changing the culture of our response to homelessness. We’re moving from a reactive offer of help when people are in crisis, to one of proactive prevention activity. This means we empower and enable our clients and the people working with them to find resolutions to the situations they face.

By offering a service that responds to an increased demand, we are developing creative and innovative ways to prevent homelessness.

We are seeking people who have either a proven track record of working within a challenging frontline housing service or people with transferable skills, particularly in a customer service setting to join our team as an Initial Advice Officer.

Based in the Housing Options Team you will be an initial point of contact for those at risk of imminent homelessness, the key aim of the role is to prevent and relieve homelessness by advising clients of their tenancy rights, negotiation with landlords and agents, as well as brokering alternative arrangements.

What we are looking for:

- Excellent communicators who will give clear and concise advice to customers and landlords.
- Good listeners who will be empathetic when helping customers facing challenging personal circumstances
- Team players with good attitude who can adhere to Torbay Council’s core values and behaviours.
- People with great case management skills who have an eye for detail and who can prioritise their work in a demanding environment.
- Natural problem solvers who can think creatively to offer resolutions.

**This post meets the requirements for an Enhanced Criminal Record Check. This will show spent and unspent convictions and adult cautions which have not been filtered in line with legislation, plus any information held by local Police that is considered relevant to the role**

**Interviews are expected to be conducted during the week commencing 17th September 2023.**

**Skills**:
Essential:

- Excellent customer service skills
- Excellent communication skills - ability to convey information accurately, tact, diplomacy and the ability to deal with a range of customers with differing needs and abilities
- Ability to problem solve and work with mínimal supervision at times

**As this post meets the requirements of the Immigration Act 2016 (part 7), the ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post.**

**Knowledge**:
Essential:

- Knowledge of 1996 Housing Act.
- Understanding of the Homelessness Reduction Act.

**Experience & Qualifications**:
Essential:

- ECDL or equivalent IT experience.

**About Torbay Council**:
Please review the available pages within the careers site.



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