Senior Administrator

6 months ago

Liverpool, United Kingdom Link Group Full time

**Overview**

Link Group connects millions of people with their assets, including equities, pension and superannuation, investments, property, and other financial assets. We do this by partnering with thousands of financial market participants to deliver services, solutions and technology platforms that enhance the user experience and make scaled administration simple.

We help manage regulatory complexity, improve data management, and provide the tools to connect people with their assets, leveraging analysis, insight, and technology.

Our customer experience and the delivery of the right outcomes are at the core of what we do and are the centre of the service we aim to provide.

Through streamlining processes and removing duplication, we work to provide our team with the right tools and information to allow them to focus solely on the customer experience.

Our approach has led to us growing our business since its UK inception in late 2019 from zero members to nearly 2m members using our platforms, we have an open target of reaching 10m members by 2026.

**Key Accountabilities and main responsibilities**
- The role will require you to meet our customer expectations by providing a market leading customer centric service which builds excellent relationships.
- Demonstrate care and empathy for our customers and their needs when handling customer enquiries.
- Achieve high standards of quality, efficiency, and productivity.
- Build and maintain relationships through the delivery of member requests within timeliness standards set.
- Take personal responsibility for meeting deadlines and resolving member concerns.
- Demonstrate adherence to customer focus and conduct policy.
- Demonstrate flexibility and collaboration towards meeting customer and business needs.
- Being able to help and support other members in the team and be a point of contact for any complex queries.
- Be able to take on ringfenced niche cases that require a more varied skillset and attention to detail.
- Help with investigating, understanding and providing solution to problems.
- Be cross -skilled which will lead to the ability of checking and understanding different aspects of work eg. retirements cases, death cases, drawdown cases, switches, ill health cases, complaints

**Experience & Personal Attributes**
- Excellent interpersonal skills
- Drive and ability to plan, prioritise and manage workloads
- Ability to follow processes and procedures in a compliant manner
- Excellent communication skills, both written and verbal
- Enthusiastic, positive, and confident telephone manner
- Excellent accuracy and attention to detail
- Client confidentiality
- Teamwork
- Attention to detail
- Excellent record keeping skills
- PC Literate
- A minimum of 2 years within an administrative role is essential
- Ability to provide coaching and feedback to other members of the team
- Experience in ‘peer checking’/ following quality checking framework is preferred but not essential

Link Group is a leading fund administration and share registry specialist. We are a market leading provider of technology-enabled administration solutions, continually developing our offerings to expand with our clients' needs. Since our inception, Link Group has been entrusted by clients to handle sensitive data in a secure and confidential manner. Our core businesses of fund administration and securities registration are complemented by our expertise in digital solutions and data analytics.

Our Retirement & Superannuation Solutions division combines its proprietary technology, process and people to deliver a comprehensive financial data solution to its superannuation clients. We support clients across all superannuation fund sectors including government, industry, retail and corporate.

By accompanying our core member and employer administration with a full range of value-added services, we offer the most comprehensive superannuation administration solution on the market. The scale, adaptability and ease of use of our proprietary systems, in conjunction with our integrated analytics offering, allow us to innovate and grow with the needs of our clients.

Link Group is building a dynamic, client focused, caring and inclusive culture that is built on the foundations of an entrepreneurial spirit, effective risk management, empathy and trust, and underpinned by its core values.

We are an inclusive employer whose people work collaboratively. We encourage, support and value the various talents and perspectives of our people and promote a flexible and blended work environment where our people can thrive and their wellbeing is supported. We know that diversity drives better client outcomes, continuous improvement, and growth. Be part of the Link Group journey and together we will achieve our full potential.

We treat all individuals fairly and equitably and do not discriminate on the basis of diverse characteristics including, but not limited to gender, gender identity, sexual orientat

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