Aviation Call Centre Agent
5 months ago
Ref: RPAviA01
Title: Aviation Call Centre Agent
Type: Permanent, full-time.
**Salary**: £20,000 - £21,000 per annum
Location: Maidenhead
Hours: 37.5
As an Aviation Call Centre Agent, you will be responsible for handling inquiries related to lost luggage, luggage repairs, and replacements. This is a vital role in ensuring customer satisfaction and maintaining a positive experience for our passengers.
**Key Responsibilities**:
- Receive and respond to incoming calls from customers regarding lost luggage, luggage repairs, and replacements.
- Provide timely and accurate information to customers, addressing their concerns and inquiries.
- Assist customers in filing lost luggage reports and guide them through the resolution process.
- Coordinate with relevant departments to track and locate lost luggage, ensuring swift resolution.
- Process requests for luggage repairs and replacements, adhering to company policies and procedures.
- Maintain a high level of professionalism and empathy when dealing with customer's concerns.
- Document all interactions and resolutions accurately in the customer database.
**Qualifications and Skills**:
- Previous experience in a call centre or customer service role is preferred.
- Excellent verbal communication skills and a customer-centric approach.
- Ability to handle high call volumes while maintaining composure and efficiency.
- Strong problem-solving skills and attention to detail.
- Knowledge of aviation industry practices related to lost luggage is a plus.
- Familiarity with relevant computer systems and databases.
- Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer._
Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.
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