Aviation Call Centre Agent

3 months ago


Berkshire, United Kingdom Antal International Full time

Ref: RPAviA01
Title: Aviation Call Centre Agent
Type: Permanent, full-time.

**Salary**: £20,000 - £21,000 per annum
Location: Maidenhead
Hours: 37.5

As an Aviation Call Centre Agent, you will be responsible for handling inquiries related to lost luggage, luggage repairs, and replacements. This is a vital role in ensuring customer satisfaction and maintaining a positive experience for our passengers.

**Key Responsibilities**:

- Receive and respond to incoming calls from customers regarding lost luggage, luggage repairs, and replacements.
- Provide timely and accurate information to customers, addressing their concerns and inquiries.
- Assist customers in filing lost luggage reports and guide them through the resolution process.
- Coordinate with relevant departments to track and locate lost luggage, ensuring swift resolution.
- Process requests for luggage repairs and replacements, adhering to company policies and procedures.
- Maintain a high level of professionalism and empathy when dealing with customer's concerns.
- Document all interactions and resolutions accurately in the customer database.

**Qualifications and Skills**:

- Previous experience in a call centre or customer service role is preferred.
- Excellent verbal communication skills and a customer-centric approach.
- Ability to handle high call volumes while maintaining composure and efficiency.
- Strong problem-solving skills and attention to detail.
- Knowledge of aviation industry practices related to lost luggage is a plus.
- Familiarity with relevant computer systems and databases.
- Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer._

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.


  • Site Agent

    3 months ago


    Berkshire, United Kingdom ProCivils Recruitment Solutions Full time

    Job Title: Site AgentOrganisation: Award-winning Tier 1 ContractorSector: WaterLocation: PangbourneHybrid Working: NoReports To: Contracts Manager or Project ManagerDivision: InfrastructureSite Agent – Client Overview:Join our client, an award-winning Tier 1 contractor celebrated for delivering critical projects across diverse sectors such as health,...

  • Site Agent

    1 month ago


    Berkshire, United Kingdom ProCivils Recruitment Solutions Full time

    Job Title: Site Agent - Civil Engineering ProjectsOrganisation: Leading Tier 1 ContractorLocation: BerkshireReports To: Contracts Manager or Project ManagerDivision: Water - SouthClient Overview:My client is a leading tier 1 contractor renowned for delivering vital infrastructure projects across the UK. They are at the forefront of innovation in sectors...


  • Berkshire, United Kingdom Pertemps Full time

    Are you passionate about delivering exceptional customer service and making a positive impact? We're looking for enthusiastic individuals to join our Operations Contact Centre team. This is a permanent role where you'll have the opportunity to truly make a difference.What you’ll be doing as a Customer Service Agent As a Customer Service Agent in our...

  • Customer Service Agent

    4 months ago


    Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500

    At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance. We have evolved from our...

  • Customer Service Agent

    4 months ago


    Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500

    At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance. We have evolved from our...

  • Retention Agent

    1 month ago


    Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500

    Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones. Job Description We are looking for an...

  • Retention Agent

    1 month ago


    Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500

    Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones. Job Description We are looking for an...


  • Berkshire, United Kingdom First Choice Full time

    We are working with an established Courier Service organisation who due to expansion looking to recruit a Trainee Courier Customer Service Agent.We are looking for an enthusiastic, confident individual looking for start their career within a busy Customer Service/ Operations role. The role is split into 2 areas as below; you will be dealing with other Large...


  • Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500

    Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones. The successful candidate will have...


  • Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500

    Neilson Financial Services provides the UK markets with innovative, customer-focused, life insurance products. With our comprehensive, affordable policies, we make a difference in people’s lives by giving them certainty about caring for others: we are there for them when they can’t be there for their loved ones. The successful candidate will have...


  • Reading, Berkshire, United Kingdom Pertemps Full time

    Are you passionate about delivering exceptional customer service and making a positive impact? We're looking for enthusiastic individuals to join our Operations Contact Centre team. This is a permanent role where you'll have the opportunity to truly make a difference.What you’ll be doing as a Customer Service Agent As a Customer Service Agent...

  • Guest Service Agent

    2 months ago


    Berkshire, United Kingdom Residential Full time

    To ensure a warm welcome along with a modern, professional and high-quality service to all our tenants. To help to evolve the services to our residents, meet tenant expectations and at the same time achieve business financial targets. Key Responsibilities:• Ensure that the reception desk is manned at all times, allowing for reasonable and managed...


  • Berkshire, United Kingdom Thames Water Full time

    What you’ll be doing as a Team Manager Managing a team of Contact Centre Agents dealing with inbound customer contacts. Ensure that performance targets are met through regular and effective performance management of the individuals within the team. Perform regular 1-2-1s and coaching sessions that lead to improved performance from both individuals...


  • Maidenhead, Berkshire, United Kingdom Lexmark Full time

    Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The ESD agents are expected to maintain a high level of...


  • Maidenhead, Berkshire, United Kingdom Lexmark Full time

    Job Outline The Lexmark Enhance Service Desk (ESD) provides first and second line technical support to Lexmark International’s key Managed Print Service customers. The agents on the desk will act as the first point of contact for these customers, essentially representing Lexmark and its core values. The ESD agents are expected to maintain a high level of...

  • Customer Service Agent

    4 months ago


    Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500

    At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance. We have evolved from our...

  • Customer Service Agent

    4 months ago


    Windsor, Berkshire, United Kingdom Neilson Financial Services Full time €27,500

    At Neilson, we’re dedicated to helping families secure financial protection for their loved ones with a range of life insurance options. Neilson is a leading provider of innovative, simple and great-value direct life insurance products. You may have come across some of our brands such as British Seniors and Smart Insurance. We have evolved from our...


  • Berkshire, United Kingdom Amazon Data Services UK Limited Full time

    AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, we’re the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely...


  • Reading, Berkshire, United Kingdom HONOR Full time

    It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of...


  • Reading, Berkshire, United Kingdom HONOR Full time

    It is dedicated to becoming a global iconic technology brand and creating a new intelligent world for everyone through its powerful products and services. With an unwavering focus on R&D, it is committed to developing technology that empowers people around the globe to go beyond, giving them the freedom to achieve and do more. Offering a range of...