Digital Experience Specialist
7 months ago
**Digital Experience Specialist (Maternity Cover)**
**Hours: 35 hours per week**
**Contract: 12 Month Maternity Cover**
**Salary: c. £34,000 per annum**
**Location: Hybrid Working**
The Society is recruiting for an Digital Experience Specialist to join our Marketing Team here at the West Brom. The job holder will support the development of the Society’s digital offering in order to meet our customer proposition.
The role holder will work as part of a digital delivery team to develop and implement new digital service offerings for customers, you will keep an overview of our digital offerings and analyse customer journeys.
**Key Responsibilities**:
- Support development of the Society’s websites using our third party agency and with direction from the Digital Marketing Manager.
- Analyse customer journeys to highlight “pain” points, providing options to improve journeys via the digital tools available.
- Manage the delivery and governance of the Society’s website development, keeping control of timelines, budgets, reporting and risks.
- Manage the delivery of customer journey improvements, engaging with key business stakeholders to drive forward journey improvements.
- Manage the relationship of the Society’s third party website development agency.
- Support, develop and guide all staff to make improvements to customer journeys through digital means.
**Skills & Attributes**:
- Advanced use of Excel, Google Analytics and other analytics tools.
- Content management system experience (Sitecore desirable)
- Ability to work comfortably with large volumes of data.
- Excellent communication and presentation skills
- Demonstrate good project management skills and goal orientation
- Previous internal and external stakeholder management experience
- Experience of working in agile teams advantageous
**What’s in it for you?**
We wholeheartedly believe that our people are our greatest asset, that’s why in addition to your salary you will be rewarded with a wide range of other benefits:
- Generous annual leave starting at 25 days + 8 bank holidays, (pro rata)
- Pension scheme where we will augment your contribution by 0.6% (Up to 10.6%)
- Corporate health plan with the option to include family members
- Life assurance
- Enhanced maternity and adoption pay
- Social club membership - dozens of discounts available for a wide variety of family days out and events
At the West Brom you’ll have every opportunity to take the next step and keep moving: we’re well known for providing excellent development support and always promote from within wherever possible.
Inspired by the Society’s Vision and Values, it’s not just what we do but how we treat our colleagues and customers that makes the people at the West Brom really stand out from our competitors.
At the West Brom we appreciate that our employees are unique individuals with differing needs depending on their specific circumstances and stages in life. When we say our people are the West Brom’s biggest asset that doesn’t mean just viewing them as employees. We also recognise they have a life outside work, one that has responsibilities and rewards which the Society respects and supports in ways that aim to bring the best out of them.
-
Digital Marketing Specialist
1 month ago
West Bromwich, Sandwell, United Kingdom Certain Advantage Full timeCertain Advantage is a leading e-commerce company seeking an experienced Digital Marketing Specialist to drive growth in the UK and European markets.">The ideal candidate will have a strong background in Paid Search campaigns, with expertise in Google Ads and Bing. They will be responsible for managing PPC campaigns, analyzing data, and making informed...
-
Digital Marketing Specialist
1 week ago
West Bromwich, Sandwell, United Kingdom Charles Peters Full timeCharles PetersWe are seeking a highly skilled Digital Marketing Specialist to join our team at Charles Peters. This key role requires the management and execution of paid media campaigns across various brands using Google Ads.The ideal candidate will possess strong analytical skills, enabling them to interpret campaign performance data and make informed...
-
Digital Growth Manager
3 weeks ago
West Midlands Combined Authority, United Kingdom GES - Global Experience Specialists Full timeGrowth OpportunitiesGES - Global Experience Specialists is seeking a Digital Growth Manager to turbocharge our growth and retention strategies. As a key member of our marketing team, you will spearhead email marketing, lead generation, and analytics efforts.Our ideal candidate has 4+ years of experience in marketing automation, email campaigns, and lead...
-
Customer Experience Specialist
7 months ago
West Bromwich, United Kingdom West Midlands Combined Authority Full timeJob Introduction If you are passionate about delivering exceptional customer service and enjoy problem solving and meeting new people, then I may have just the role for you. We are looking for full-time Customer Experience Specialist, who will put our customers’ needs first and confidently assist and guide them at our Bus Stations. When a customer needs...
-
Work Experience Placement Officer
5 days ago
West Bromwich, United Kingdom Hays Specialist Recruitment Limited Full time**Sandwell Academy** **Work Experience Placement Officer** **Salary circa £25k (negotiable depending on experience)** **Required ASAP.** Sandwell Academy has been awarded the Quality Award for Careers Education, Information, Advice and Guidance from Prospects at the highest, Gold Standard level on two consecutive occasions. The Quality Award in CEIAG is...
-
Digital Design
2 weeks ago
West Bromwich, United Kingdom next level - marketing, creative, PR & digital recruitment Full timeJob DescriptionAbout the CompanyOur client is a well known and well loved brand, with over an extensive network of sites nationally and an enormous (and fast growing) customer base.We are working with them to recruit a skilled Digital Design and Content Executive into their digital marketing team on a 6 month contract, with the remit of creating exciting and...
-
Digital Transformation Expert
1 week ago
West Bromwich, Sandwell, United Kingdom Eviden Technology Services Limited Full timeEviden, part of the Atos Group, is a global leader in data-driven digital transformation with an annual revenue of circa €5 billion. This role plays a key part in our mission to bring deep expertise to all industries worldwide.We are looking for a next generation digital business specialist to join our team in the UK. As a cloud and data expert, you will...
-
Digital Transformation Specialist
1 week ago
West Bromwich, Sandwell, United Kingdom Hays Technology Full timeAbout the RoleWe are seeking an experienced SAP Integration Architect to join our team at Hays Technology. This is a fantastic opportunity to lead digital transformation initiatives and drive business growth.
-
Customer Experience Specialist
2 months ago
West Bromwich, Sandwell, United Kingdom beBee Professionals Full time £22,000 - £28,000As a Customer Experience Specialist at beBee Professionals, you will be the first point of contact for customers, providing excellent service and resolving queries in a timely manner. Key responsibilities include handling incoming calls, emails, and chat queries, providing accurate information, and resolving customer issues...
-
Digital Marketing Executive
3 days ago
West Bromwich, United Kingdom Pertemps Black Country Perms Full time**Job: Digital Marketing Executive Location: West Bromwich Hours: 9:00 - 5:00 **Salary**: £27k - £30k** It's high time to join a well-established manufacturing company in the West Midlands, a worldwide leader in supplying innovative heating products to over 40 different countries. Due to their significant expansion, they're launching a Digital marketing...
-
Fbp - Digital
5 days ago
West Bromwich, United Kingdom Sheridan Maine Full time**Job Details**: **One of the Midlands' great success stories this consumer retail brand continues to grow and evolve at an incredible rate. This Finance Business Partner role would see you supporting the e-commerce side of the business through a transformation as part of the business's Digital Strategy. This is truly a value add position in a vibrant, pacy...
-
Fbp - Digital
5 days ago
West Bromwich, United Kingdom Pertemps Network Group Full time**Job Description**: **One of the Midlands' great success stories this consumer retail brand continues to grow and evolve at an incredible rate. This Finance Business Partner role would see you supporting the e-commerce side of the business through a transformation as part of the business's Digital Strategy. This is truly a value add position in a vibrant,...
-
Digital Transformation Analyst
3 weeks ago
West Bromwich, Sandwell, United Kingdom JNC Recruitment Limited Full timeAre you a motivated individual looking to advance your career in IT? We are seeking a Digital Transformation Analyst to join our team at JNC Recruitment Limited in Staffordshire.This is a fantastic opportunity to gain experience in digital transformation and contribute to the growth of our business.Key Responsibilities:Analyze business needs and develop...
-
Digital Marketing Strategist
4 weeks ago
West Bromwich, Sandwell, United Kingdom CV-Library Full timeCompany OverviewReed Specialist Recruitment is a leading recruitment agency that has been on The Times top 100 growing businesses list for the past four years. This indicates their commitment to innovation and expansion.We are working with a manufacturing business that is booming in its industry and plans to grow worldwide. This presents an exciting...
-
Digital Portfolio Manager
2 weeks ago
South West London, United Kingdom DWP Digital Full time €72,66497% employer pension contributions, hybrid working, flexible hours, and great work life balance. As our new Lead Digital Portfolio Manager joining our Data and Analytics team you will, lead your team and a complex pool of stakeholders to deliver a portfolio of digital projects which will change the way millions of people interact with government, look for...
-
Customer Experience Specialist
2 weeks ago
West Bromwich, Sandwell, United Kingdom Utilita Energy Full timeAbout the Role:We are seeking a Customer Experience Specialist to join our team at Utilita Energy. In this role, you will be responsible for providing top-notch customer service through various channels, including face-to-face, telephony, and live chat.You will work in our West Brom Retail Hub, where you will have the opportunity to collaborate with local...
-
DWP Digital | Lead Digital Portfolio Manager
2 weeks ago
South West London, United Kingdom DWP Digital Full time €72,664Pay up to £72,664, plus 28.97% employer pension contributions, hybrid working, flexible hours, and great work life balance. As our new Lead Digital Portfolio Manager joining our Data and Analytics team you will, lead your team and a complex pool of stakeholders to deliver a portfolio of digital projects which will change the way millions of people...
-
Digital Product Analyst
4 weeks ago
West Bromwich, United Kingdom TRIA Full timeJob DescriptionDigital Product Analyst - Hardware/Digital SolutionsFTSE100 FMCG Business - Birmingham (Hybrid Working)Permanent Opportunity - £45k + Benefits Our client, a prominent FTSE100 FMCG organisation, is looking for a Digital Product Analyst to join their Digital & Technology team. You'll be responsible for analysing the performance of their EPOS...
-
Digital Engineering Specialist
5 hours ago
West Ham, Greater London, United Kingdom Taylor Woodrow Full timeJob Title: Digital Engineering SpecialistAbout the Role:Taylor Woodrow, a leading infrastructure contractor, is seeking an experienced Digital Engineering Specialist to join our dynamic team working on the Piccadilly Line Upgrade. This is a unique opportunity to contribute to one of London's most significant infrastructure projects.Key Responsibilities:Use...
-
Digital Technology Specialist
3 hours ago
West Devon, United Kingdom Chroma Recruitment Ltd Full timeJob SummaryChroma Recruitment Ltd is currently working with a leading specialist in the oil and gas industry who require a skilled Digital Technology Specialist to join their team. Based in their Staffordshire office, this role offers an excellent opportunity to work with a forward-thinking company dedicated to innovative solutions.The ideal candidate will...