Customer Relations Executive

7 days ago


Bishop's Stortford, United Kingdom waEV-charge Full time

Job description

Position: Customer Relations Executive

Location: [Office-based, Remote, or Hybrid]

**Company Description**
- waEV-charge are a UK based EV charger manufacturer providing and installing EV charge points to domestic and commercial properties across the UK. Coming from a construction & engineering background, we believe in making the process of supplying and installing EV chargers as straight forward as possible supported by quality-built hardware, industry-leading software and unrivalled support services. _

**Responsibilities**:

- As a Customer Relations Executive, you will be instrumental in ensuring outstanding customer satisfaction and the efficient management of our B2C channels. Your key responsibilities will include:_

**Customer Interaction**
- Serve as the primary point of contact for customers, addressing inquiries, providing information, and resolving concerns promptly and professionally._
- Follow up on responses to customer reviews and feedback._

**Sales Support**:

- Support day-to-day sales operations, assisting customers in selecting our EV charging solutions._
- Collaborate with the sales team to promote products and services, meeting sales targets._

**Order Management**:

- Efficiently process customer orders into our order management system._
- Monitor and oversee the lifecycle of customer jobs, ensuring timely completion and delivery._

**Essential Requirements**:

- Proven experience in customer relations and sales, preferably within the EV charging industry._
- Strong communication and interpersonal skills._
- Familiarity with order management systems._
- Ability to work independently and collaboratively in a remote or office environment._
- Passion for renewable energy and sustainability._

**Desirable Skills**:

- Experience in EV or other renewable energy industries, or related educational background._
- Proficiency in Slack, Monday, Outlook, Adobe Suite & Jumptech_
- Keen Interest in social media platforms._

**Benefits**:

- Laptop_
- Casual dress code (smart dress for client meetings)._
- Company events and bonus incentives._
- 26 holiday days_
- Pension scheme _
- Hybrid working (1-2 days in office per week)_
- Annual performance bonus _

Work Hours: Monday to Friday, 8:30 am to 5:30 pm

Salary Range: £22,500 - £27,500

**Job Types**: Full-time, Permanent

Pay: £22,500.00-£27,500.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Free parking
- On-site parking
- Sick pay
- Work from home

Schedule:

- Monday to Friday
- Weekend availability

Supplemental pay types:

- Bonus scheme
- Yearly bonus

**Education**:

- GCSE or equivalent (preferred)

Work Location: Hybrid remote in Bishop's Stortford, CM22 6PU

Reference ID: CRE1
Expected start date: 10/06/2024



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