Customer Care Representative

7 months ago


Sandbach, United Kingdom Alliance Combined Services Full time

Join our team at Alliance (CS) Limited a leading provider of outsourced payroll solutions, rated Excellent on Trustpilot. We specialise in delivering tailored payroll services to businesses of all sizes, ensuring accuracy, compliance, and efficiency in payroll processing. As we continue to grow, we are looking for a Customer Care Representative that is driven, full of personality and puts each customer at the focus of what you do.

**The Role**

This is an office-based role at our head office in Sandbach.

**Duties will include but not be limited to**:

- Handle all queries in a timely and professional manner
- Build rapport with customers to understand their needs and preferences, effectively addressing concerns and offering appropriate solutions.
- Maintain and update databases including documenting customer interaction, updating contact information and confirming client details
- Collaborate with internal teams to escalate and resolve complex customer issues, ensuring a seamless customer experience.
- Adhere to company policies and procedures, including privacy and security guidelines, to ensure compliance and customer data protection.
- Commitment to providing outstanding service and exceeding customer expectations.

**About You**:

- Previous experience in a customer service background would be advantageous.
- Computer savvy with knowledge of most Microsoft Packages
- Track record meeting / exceeding targets and KPI’s.
- A high level of attention to detail and accuracy, as you will be inputting sensitive information.

**What you get in return**:

- Competitive Entry - Level Salary of £24,000
- 25 days annual leave plus bank holidays
- Company healthcare plan including dental care.
- Clear Progression Structure
- An extensive induction into the team, giving you full knowledge before transitioning to your role within the team.
- Exclusive discounts & offers, including access to a discounted gym membership.
- Wellbeing Benefits, including trained Mental Health First Aiders inhouse.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday
- No weekends

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



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