Customer Care Representative

7 months ago


Sandbach, United Kingdom Alliance Combined Services Full time

Join our team at Alliance (CS) Limited a leading provider of outsourced payroll solutions, rated Excellent on Trustpilot. We specialise in delivering tailored payroll services to businesses of all sizes, ensuring accuracy, compliance, and efficiency in payroll processing. As we continue to grow, we are looking for a Customer Care Representative that is driven, full of personality and puts each customer at the focus of what you do.

**The Role**

This is an office-based role at our head office in Sandbach.

**Duties will include but not be limited to**:

- Handle all queries in a timely and professional manner
- Build rapport with customers to understand their needs and preferences, effectively addressing concerns and offering appropriate solutions.
- Maintain and update databases including documenting customer interaction, updating contact information and confirming client details
- Collaborate with internal teams to escalate and resolve complex customer issues, ensuring a seamless customer experience.
- Adhere to company policies and procedures, including privacy and security guidelines, to ensure compliance and customer data protection.
- Commitment to providing outstanding service and exceeding customer expectations.

**About You**:

- Previous experience in a customer service background would be advantageous.
- Computer savvy with knowledge of most Microsoft Packages
- Track record meeting / exceeding targets and KPI’s.
- A high level of attention to detail and accuracy, as you will be inputting sensitive information.

**What you get in return**:

- Competitive Entry - Level Salary of £24,000
- 25 days annual leave plus bank holidays
- Company healthcare plan including dental care.
- Clear Progression Structure
- An extensive induction into the team, giving you full knowledge before transitioning to your role within the team.
- Exclusive discounts & offers, including access to a discounted gym membership.
- Wellbeing Benefits, including trained Mental Health First Aiders inhouse.

**Job Types**: Full-time, Permanent

Pay: £24,000.00 per year

**Benefits**:

- Company events
- Company pension
- Free parking
- Health & wellbeing programme
- On-site parking
- Private dental insurance
- Private medical insurance
- Referral programme

Schedule:

- Monday to Friday
- No weekends

Application question(s):

- You will be required to work full time on-site at our Sandbach office. Are you able to commute reliably each day?

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer service: 1 year (preferred)

Work Location: In person



  • Sandbach, United Kingdom Alliance Combined Services Full time

    Join our team at Alliance (CS) Limited a leading provider of outsourced payroll solutions, rated Excellent on Trustpilot. We specialise in delivering tailored payroll services to businesses of all sizes, ensuring accuracy, compliance, and efficiency in payroll processing. As we continue to grow, we are looking for a Customer Care Representative that is...


  • Sandbach, Cheshire East, United Kingdom McDonald's United Kingdom Full time

    Customer Experience Ambassador at McDonald'sAre you passionate about delivering exceptional customer experiences? We are seeking a skilled Customer Experience Ambassador to join our team at McDonald's in Sandbach.The ideal candidate will be the face of our restaurant, responsible for creating a welcoming atmosphere for customers and ensuring their needs are...


  • Sandbach, United Kingdom Nationwide Building Society Full time

    At Nationwide, a Member Representatives role is having the ability to best support our members with our great services. From transactions on the till, online banking demonstrations, to having conversations about protection for their homes and lives - but don’t worry you will be trained up on this. It is an important role within the branch, and we are the...


  • Sandbach, Cheshire East, United Kingdom McDonald's United Kingdom Full time

    Be Part of a Team That Cares About Its PeopleAt McDonald's United Kingdom, we believe in treating our people with respect and dignity. As a Customer Service Champion, you'll be part of a team that's committed to fostering a positive and inclusive workplace culture.About Us:We're one of the most recognized brands in the world, with a reputation for quality...


  • Sandbach, Cheshire East, United Kingdom Leonard Cheshire UK Full time

    About UsLeonard Cheshire UK is a leading provider of care and supported living services in the UK. Our mission is to empower people with disabilities to live fulfilling lives and achieve their goals. We pride ourselves on delivering high-quality services that meet the unique needs of each individual. Our team of experienced professionals works closely with...


  • Sandbach, Cheshire East, United Kingdom Cognigence Full time

    Home Care Manager OpportunitySalary: Up to £90,000 per annum + up to 40% annual bonusWe are seeking a dedicated and experienced Registered Home Manager to lead our care home team. As Commissioning Home Manager, you will be responsible for the day-to-day operations of the home, ensuring high-quality patient care and exceptional customer service.About the...


  • Sandbach, Cheshire East, United Kingdom Bayfields Opticians and Audiologists Full time

    Bayfields Opticians and Audiologists is looking for an experienced Vision Care Specialist to join our team in Sandbach and Alsager.This role involves working 5 days a week (3 days in Sandbach, 2 days in Alsager), Monday-Saturday. As a key member of our team, you will provide exceptional customer service and work closely with our optometrists to deliver...

  • Customer Team Member

    2 weeks ago


    Sandbach, United Kingdom Coop Full time

    **Customer Team Member** Location: Congleton Road, Sandbach, CW11 4SP Pay: £9.90 per hour + great benefits Contract: 16 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (store opening), afternoons, late evenings (store closing) and weekends, to be discussed at interview. Full training...

  • Customer Team Member

    7 months ago


    Sandbach, United Kingdom Coop Full time

    **Customer Team Member** Location: Lawton Way, Elworth, Sandbach, CW11 1TF Pay: £10.90 per hour + great benefits Contract: 12 hours per week + regular overtime, permanent, part time Working pattern: Varied shifts including early mornings (Store Opening), afternoons, late evenings (Store Closing) and weekends, to be discussed at interview. Full training...


  • Sandbach, United Kingdom CVS UK Ltd Full time

    **We have a fantastic opportunity for a Veterinary Patient Care Assistant to join our team here at County Vets in Sandbach!** This is a fixed term contract for 12 months working up to 30 hours per week over 4 or 5 days. There may be some Saturday morning working, which is usually 1 in every 4. Your earliest start would be 8am and your latest finish 7pm....

  • Sales Administrator

    2 weeks ago


    Sandbach, United Kingdom Absolute Commercial Full time

    Working closely with the Sales Representatives you will provide a high level of customer service and support. A large part of the role will include creating design proposals using Powerpoint, liaising with operations on orders and deliveries. **Key responsibilities**: - Creating design proposals for the sales reps - Checking accuracy on orders and...


  • Sandbach, United Kingdom Royal Mail Group Full time

    **Delivery Postie with Driving** **Job reference: 298260** **Location: Sandbach Delivery Office, CW11 1AA** **Job type: Permanent** **Hours**:26:30** hours per week, working 5 days across Mon-Sun, (Sunday work at Crewe Delivcery Office) working between **09:00** and **15:00** There has never been a more exciting time to join us! We are reinventing Royal...


  • Sandbach, Cheshire East, United Kingdom Recruit4Staff (Wrexham) Ltd. Full time

    Job Overview: Recruit4Staff (Wrexham) Ltd. is proud to represent an internationally renowned machine manufacturer in their search for a Mechanical Design Specialist to work from their UK manufacturing site near Sandbach.Key Responsibilities:Drawing and design work for balustrade projects as requested by the Project Managers.Carry out required procedures to...


  • Sandbach, Cheshire East, United Kingdom Leonard Cheshire UK Full time

    Job Description SummaryThis role offers a fantastic opportunity to work in a supportive environment where you can make a real difference in the lives of others. Our team provides high-quality care and support services to adults with physical and learning disabilities. We are committed to delivering exceptional customer experiences and strive to provide a...

  • Design Engineer

    6 days ago


    Sandbach, United Kingdom Recruit4Staff (Wrexham) . Full time

    Recruit4Staff are proud to be representing their client, an internationally recognised machine manufacturer, in their search for a Design Engineer to work from their UK manufacturing site near Sandbach.For the successful Design Engineer our client is offering: £38,000 - £40,000 per annumMonday to Friday 8 am - 5 pm Permanent PositionFree Parking Increased...


  • Sandbach, Cheshire East, United Kingdom Cognigence Full time

    Commissioning Home ManagerLocation: West MidlandsSalary: Up to £90,000 per annum + up to 40% annual bonus & commissioning bonusWe are seeking a dedicated and experienced Registered Home Manager to lead our care home team. As Commissioning Home Manager, you will be responsible for the day-to-day operations of the home, ensuring high-quality patient care and...

  • Credit Controller

    1 week ago


    Sandbach, United Kingdom Absolute Commercial Full time

    Working within a busy and fast-moving accounts team, the key responsibilities for the Credit Controller are: - Debt collection. - Improve and implement debt collection processes when there are any overdue invoices. - Documenting and managing Sales & Purchase invoices by investigating and liaising with all departments in the Company. - Working in...

  • Pharmacy Advisor

    2 weeks ago


    Sandbach, United Kingdom Boots Full time

    **Pharmacy Advisor (Dispenser)**: Sandbach, High Street Permanent Part-time **The importance of your role.** Exceptional patient-centred care is at the heart of everything we do and as a Pharmacy Advisor you’ll be part of helping patients feel good. It’s everything from the clear advice and care you offer them, to the wide ranges of dispensing...

  • Sales Administrator

    7 months ago


    Sandbach, United Kingdom Rhino Sensory UK Ltd Full time

    **About us** Rhino Sensory UK Ltd is are a family business providing sensory solutions to the health, education, and care sectors. We design and install, safe, calming, and therapeutic environments.  Our work makes a big difference to many lives and our team love to serve our customers with high level service, and quality strong products with a smile. We...

  • Food Service Assistant

    7 months ago


    Sandbach, United Kingdom Sandbach School Full time

    Role Responsibility - Provide excellent customer care - To ensure a high standard of personal hygiene, cleanliness and neatness ensuring full uniform is worn at all times - To comply with Statutory Hygiene Regulations in handling and storage of food and beverages - To assist as directed with all aspects of preparation and presentation of food to a high...