Retail Customer Service

2 weeks ago


Lancaster, United Kingdom Coral Full time

**About The Role**:
At Entain, our Customer Service Managers are great listeners, part of their local community, we help everyone be part of the entertainment we provide. We keep it real. Bring your character to a Retail Customer Service Manager role and you can be yourself, building relationships with our customers and making sure that they enjoy our products and services responsibly. With flexibility, energy and great customer focus, we’ll support you to build a great career.

**What do you need to be successful?**
- You must be **18 years old or over** to work in one of our betting shops.
- Passion for delivering great customer service
- The ability to build positive relationships and communicate effectively
- Self-motivated with strong organisation skills
- Happy to work autonomously or part of team
- Be adaptable and a quick learner
- Ability to deal with tough situations in a calm and professional manner

**What we do**

We strive to deliver consistently outstanding customer service and ensure a great customer journey, resolving complaints and issues when needed and taking bets on a wide range of sports and events.

We protect our customers with market leading Responsible Gambling and Self-Exclusion Guidelines and implementing Think 21 at all times.

We maintain high shop standards and take pride in the shop appearance, promoting the company’s product offering both in shop and online to customers to help drive shop profitability.

In this role you will supervise the shop in the absence of the Shop Manager and develop commercial awareness and understanding of how the team can impact the shop’s profitability

**Benefits and Development**
- Performance based cash incentives paid every pay run
- Discounts to over 500 different retailers
- Pension Scheme & Annual share save
- 2 days Induction session to give you the best start when joining the business
- All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web-based content on the Entain Academy and support from your colleagues
- Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development

**Working Patterns**

Our shops can be open from Monday to Sunday 8am - 10pm depending on the location. This includes weekends and bank holidays.

A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week. Typically your short closing shifts will be in the week and your longer shifts will be on the weekend.

Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.

**Additional Information**:
**Benefits and Development**
- Discounts to over 500 different retailers
- Pension Scheme & Annual share save
- Performance based cash incentives paid every pay run
- 2 days Induction session to give you the best start when joining the business
- All new starters complete a blended online and on the job journey, with the goal to becoming signed off to duty manager in 8 weeks; with dynamic web based content on the Entain Academy and support from your colleagues
- Ongoing performance development with your Line Manager to receive regular feedback and plan your personal development
- An advancement programme to take you on a structured journey to becoming a Marketplace Manager of the future or even the potential for advancement to other parts of the business

**Working Patterns**

In Most of our shops opening hours are between 8am - 10pm Monday to Sunday, and we open weekends and Bank Holidays.

A typical weekly rota will be made up of a combination of a long opening shift, a long closing shift and a short closing shift and will vary week to week.

Please note until being signed off you won’t be eligible to carry out opening shifts unless it’s while shadowing as part of your training.

You must be **18 years old or over** to work in one of our betting shops.

**About The Company**:
We’re Entain. Powered by our very own technology and building products that push boundaries, Entain is home to a global family of more than 25 well-known brands and over 24,000 people, but we all play for the same team. When we win, we win together. Our vision is to be the world leader in betting, gaming and interactive entertainment by bringing moments of excitement into people’s lives. We will achieve this through our focus on sustainability and growth, driving change in the fast-paced world of entertainment.

**Diversity and inclusion at Entain**

As a global employer, Entain is committed to providing a safe, fun, and inclusive culture where our people feel like they truly belong. We are a multicultural business that values, celebrates and respects individual differences, so whatever your sexuality, gender, gender identity, ability, age, race, religion or belief, yo



  • Lancaster, United Kingdom St John's Hospice Full time

    Do you enjoy working with people? Could you deliver great customer service as the first point of contact in our Retail Office for both internal and external queries? Do you get a sense of achievement from providing effective and efficient administration support? If so, we’d really like to hear from you. We’re looking for a Retail Administrator, who will...

  • Retail Assistant

    4 weeks ago


    Lancaster, United Kingdom Primark Full time

    **Retail Assistant** Location: Primark Lancaster **Salary**: £9.66-£10.00 Employment type: Permanent Job type: Part Time Contracted hours: 20 per week Shift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview We’re Primark - one of the biggest names in fashion retail with over 400 stores...

  • Retail Assistant

    4 weeks ago


    Lancaster, United Kingdom Primark Full time

    **Retail Assistant** Location: Primark Lancaster **Salary**: £11.00 per hour Employment type: Temporary (Summer, contract end date 02.09.2023) Job type: Part Time Contracted hours: 20 per week Shift pattern: Varied shifts including mornings; afternoons; evenings and weekends - all will be discussed at interview We’re Primark - one of the biggest names...

  • Retail Assistant

    4 weeks ago


    Lancaster, United Kingdom Primark Full time

    **Retail Assistant** Location: Primark Lancaster **Salary**: £11.00 per Hour Employment type: Temporary (Summer temps. contract end date 02.09.2023) Job type: Part Time Weekend Contracted hours: 8-12 per week Shift pattern: Varied shifts including mornings; afternoons and weekends - all will be discussed at interview We’re Primark - one of the biggest...


  • Lancaster, United Kingdom Specsavers Full time

    **Trainee Optical Retailer** **Store: Lancaster, Lancashire** **Hours: Part Time - Weekends only (Saturday and/or Sunday)** **Saturday = 8.30am - 5pm** **Sunday = 10.30am - 4.30pm** **Full Training provided** Have you ever considered a career in optics, are you passionate about retail and offering the best customer service? Here is your opportunity to...


  • Lancaster, United Kingdom Amberstone Security Full time

    Amberstone Security is a dynamic and forward-thinking company who prides itself on the quality of its staff and the service they provide. Each year we are audited under the ACS (Approved Contractor Scheme) assessment and remain within the top ACS approved security companies within the UK.An exciting new career opportunity for Retail Security Officers in...


  • Lancaster, United Kingdom Amberstone Security Full time

    Amberstone Security is a dynamic and forward-thinking company who prides itself on the quality of its staff and the service they provide. Each year we are audited under the ACS (Approved Contractor Scheme) assessment and remain within the top ACS approved security companies within the UK.An exciting new career opportunity for Retail Security Officers in...


  • Lancaster, United Kingdom Vp plc Full time

    Our Head of Customer Service is a newly created strategic role reporting into the Marketing & Customer Service Director at Groundforce Shorco. The role is responsible for providing leadership and direction to 3 regional hire centres by working closely with the Hire Desk Managers in order to create consistency and alignment. **Duties include** - Manage and...


  • Lancaster, United Kingdom SWS UK Full time

    Customer Services Advisor Working in a small but knowledgeable team, you’ll provide our customers with an outstanding level of service, at all times. Much of our ordering is online but our Customer Services team are on hand when that extra help is needed. Key Responsibilities & Accountabilities - Maintain accurate records, with follow ups logged and...


  • Lancaster, United Kingdom Coburg Banks Full time

    A highly regarded business services provider with a fantastic reputation across the Northwest is currently recruiting for Customer Service Advisors at their Lancaster HQ. The role will suit individuals who are adept at building rapport with customers and confident they have what it takes to help business owners and senior management understand a product or...


  • Lancaster, United Kingdom Gazelle Book Services Full time

    Gazelle Book Services are looking for a motivated, confident individual to work as part of our Customer Services and Sales Team, and to provide assistance to the Sales & Operations Manager. This role involves answering inbound calls, proactively making calls to our current customer base, maintaining our contact database, and researching new sales...


  • Lancaster, Lancashire, United Kingdom NatWest Group Full time

    Join us as a Customer Service - Personal Banker in LancasterYou'll be integral in guiding and supporting our valued branch customers, helping them to achieve their financial goalsWe'll look to you to proactively find ways to continually enhance our customer banking experienceWe'll support you to achieve a Foundation Certificate in Responsible Banking and...


  • Lancaster, United Kingdom Intertek SAI Global Full time

    Do you have a background in Food Service or Retail Food? Do you enjoy working with global fast-food brands to ensure they are operating to the highest quality? If so, you may want to become a **QRS/Retail Auditor** and join our **Intertek SAI’s Global **business on a zero hour basis, to cover **Lancashire area.** **ABOUT YOU** We want to speak with you...


  • Lancaster, United Kingdom Intertek SAI Global Full time

    Do you have a background in Food Service or Retail Food? Do you enjoy working with global fast-food brands to ensure they are operating to the highest quality? If so, you may want to become a **QRS/Retail Auditor** and join our **Intertek SAI’s Global **business on a zero hour basis, to cover **London area.** **ABOUT YOU** We want to speak with you if...


  • Lancaster, United Kingdom Vodafone Full time

    **Location: Lancaster** **Salary**:£11 per hour **+ uncapped bonus structure** **Hours: 24hrs/week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a motivated...


  • Lancaster, Lancashire, United Kingdom Amberstone Security Full time

    Amberstone Security is a dynamic and forward-thinking company who prides itself on the quality of its staff and the service they provide. Each year we are audited under the ACS (Approved Contractor Scheme) assessment and remain within the top ACS approved security companies within the UK.An exciting new career opportunity for Retail Security Officers in...


  • Lancaster, Lancashire, United Kingdom TUI Cruises GmbH Full time

    Joining the TUI Retail Team as a Travel Advisor at our Lancaster Asda shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the best-loved holiday company. ...


  • Lancaster, United Kingdom Vodafone Full time

    **Location: Lancaster** **Salary: £ 12 per hour + uncapped monthly bonus** **Hours: 20 hours per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a...


  • Lancaster, United Kingdom Vodafone Full time

    **Location: Lancaster** **Salary: £ 12 per hour + monthly bonus** **Hours: 20 hours per week** Do you want the chance to build a career in retail? Our Vodafone Partner stores are independent franchises that provide you with the opportunity to develop and contribute to a growing local business. **What will you be doing?** We are seeking a motivated and...

  • Retail Travel Advisor

    3 weeks ago


    Lancaster, Lancashire, United Kingdom TUI Cruises GmbH Full time

    Salary £21,500 (FTE) Joining the TUI Retail Team as a Travel Advisor at our Lancaster Asda shop , we will help you become a destination expert so that you can recommend and sell holidays, Cruise, UK Breaks and additional products. You’ll put all customers at the heart of our business by creating unforgettable holiday experiences that make us the...