Customer Services Advisor

1 month ago


Lancaster, United Kingdom SWS UK Full time

Customer Services Advisor

Working in a small but knowledgeable team, you’ll provide our customers with an outstanding level of service, at all times. Much of our ordering is online but our Customer Services team are on hand when that extra help is needed.

Key Responsibilities & Accountabilities
- Maintain accurate records, with follow ups logged and actioned
- Process orders and quotes, including amendments to live orders
- Record and process customer invoices
- Identify and inform customers of any issues as quickly as possible
- Ensure longer term corrective action is put in place for any identified problems and complaints
- Action transport queries, and liaise with the Planning team to ensure an efficient service
- Work to the agreed returns process to minimise warranty claims
- Generate sales leads for products and services, and ensure customers are made aware of appropriate deals and promotions
- Take a proactive approach to training to ensure up-to-date product knowledge is maintained
- Make recommendations for growth to management teams based on customer needs
- To be successful in this role you’ll have:

- Experienced at providing outstanding customer service
- Comfortable juggling priorities and managing time effectively
- Proactive, with a strong customer focus
- An excellent communicator

The Person
- Excellent written and verbal communication skills
- Independent thinker that uses own initiative
- Organised and efficient with excellent problem solving skills
- Great attention to detail
- A team player who builds strong internal and external relationships

**Job Types**: Full-time, Permanent

**Salary**: £21,000.00 per year

Schedule:

- Monday to Friday

Work Location: One location



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