Sales Administrator
5 months ago
Delta-Xero is a thriving oil & diesel filtration manufacturing company that is committed to delivering top-notch products/services to our clients. We are currently seeking a detail-oriented and organised individual to join our small team as a Sales Order Processor. This role is crucial to ensuring the smooth and efficient processing of sales orders and maintaining customer satisfaction.
**Hours**:
Monday - Thursday: Start 8am-9am to 4:30pm
Friday: Start 8-9am to 2:30pm
**Position Overview**:
**Key Responsibilities**:
- **Order Processing**:
- Receive request for quotations and ensure that all relevant information, including pricing, discounts, and terms, are correctly applied.
- Receive and review incoming sales orders for accuracy and completeness.
- Enter sales orders into the company's order processing system promptly and accurately.
- **Communication and Collaboration**:
- Collaborate with the sales team to resolve any discrepancies or issues related to sales orders.
- Communicate order status and updates to customers, ensuring a high level of customer satisfaction.
- Coordinate with other departments, including warehouse and freight forwarders, to facilitate on-time order fulfilment.
- Working with agents and freight forwarders to meet custom requirements.
- Manage Technical Director's calendar - schedule appointments where necessary.
- **Documentation and Record-Keeping**:
- Maintain accurate and up-to-date records of all quotations, opportunities, sales orders, changes, and cancellations including use of CRM.
- Generate and distribute necessary documentation, such as order confirmations, shipping details and commercial invoices.
- **Problem Resolution**:
- Investigate and resolve order-related issues, including shortages, delays, and discrepancies.
- Work proactively to prevent potential order processing problems and address root causes.
**Qualifications**:
- Proven experience in a similar role, preferably in order processing or sales administration.
- Strong attention to detail and accuracy in data entry.
- Excellent communication and interpersonal skills.
- Proficiency in using order processing software and Microsoft Office Suite.
- Ability to prioritise and manage time effectively in a deadline-driven environment.
- Familiarity with product catalogue and pricing structures.
The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation.
**Job Types**: Full-time, Permanent
**Salary**: £24,000.00-£26,500.00 per year
**Benefits**:
- Casual dress
- Company pension
- Health & wellbeing programme
- On-site parking
Schedule:
- Monday to Friday
Supplemental pay types:
- Yearly bonus
Work Location: In person
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