Medical Secretary

.**Job Title**:Medical Secretary

**Trust Location**:Southport and Ormskirk Hospital NHS Trust

**Location**: Ormskirk Hospital, L39 2AZ

Would you like to be a part of a team that works well together, always there to help each other? If you answered yes, then Southport and Ormskirk Hospital NHS Trust is the place for you.

**About the Trust**

Mersey & West Lancashire Hospital NHS Trust provides healthcare in hospital and the community to 258,000 people across Southport, Formby, and West Lancashire. Acute care is provided at Southport and Formby District General Hospital and Ormskirk District General Hospital. This includes adults’ and children’s accident and emergency services, intensive care, and a range of medical and surgical specialities. Women’s and children’s services, including maternity, are provided at Ormskirk hospital. The Northwest Regional Spinal Injuries Centre at Southport hospital provides specialist care for spinal patients from across the North West, North Wales, and the Isle of Man.

**What you’ll be responsible for**:

- Support the day-to-day organisation, planning and management responsibilities of the Consultants and their teams through the maintenance of their annual leave, their diary, the arrangement of meetings, travel, and other appointments.
- To act as first point of contact for patients, GP’s, external organisations and members of the public seeking information and support from the hospital. The post holder must be able to triage the calls appropriately as well as deal sympathetically with people who may be bereaved, distressed or angry using tact, persuasion, and discretion, assessing priorities and initiating action as required.
- Answer telephone queries and provide non-clinical advice regarding patient care and appointments/admissions to patients, Trust staff, referring GP’s and Consultants, making appropriate judgement using acquired knowledge and experience.
- Communicate with patients/parents regarding personal and highly sensitive information.
- Typing urgent clinical and non-clinical correspondence and reports including the transcription and management of audio sources (eg, digital dictation) using initiative in managing and prioritising workload.
- Compose routine and non-routine letters and produce typed clinical correspondence including the transcription of audio dictation.
- Attend, take and transcribe minutes for meetings as required within the specialty and implement any follow-up action points.

**You’ll learn the following whilst working at the trust**:

- An in depth understanding of the roles and responsibilities involved in working within the NHS.
- Knowledge of the systems used, to effectively complete your role to the highest standard at all times.
- A sense of teamwork, gained through working alongside and supporting colleagues from all levels, within the organisation.

**You’ll have the following skills/experience**:

- Previous Medical Secretary experience
- IT literate and typing skills
- Excellent telephone manner
- Excellent communication skills (written and verbal)
- Excellent IT skills
- Understand medical terminology
- Microsoft Office package knowledge e.g., Outlook, Word, Excel

**This role may require you to show evidence of vocational level 3 qualification or at least 2 years typing/ secretarial experience.**

**As a member of NHS Professionals, you have fantastic benefits**:

- **Competitive pay rates-** work this week, get paid next week
- **Essential support when you need it
- 24/7 365 days**:

- call us anytime
- **Multi locational**:

- work across neighbouring Trusts
- **Manage your shifts and timesheets on the go**:

- access your “My Bank” shift portal anywhere, anytime online or through your smartphone
- **Varied working options to suit your lifestyle**:

- access to the Bank gives you options of ad hoc shifts or longer-term placements
- **Training and development opportunities**:

- Keep up with the essentials and more
- **Build holiday allowance for every shift you work**:

- your work life balance is important to us
- **Stakeholder pension scheme available**:

- a flexible future for you and yours

**Who are NHS Professionals?**

As an equal opportunities’ organisation, NHSP is committed to the equal treatment of all current and prospective Bank members and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender reassignment, or marriage and civil partnership. We believe there is a strong case for the Equality, Diversity and inclusion agenda and we strongly encourage suitably qualified applicants form a range of backgrounds to apply.

By joining us you can look forward to a choice of flexible Bank shifts across any of our client Trusts in England, as well as the ability to develop professionally and gain experience in several wards or areas.

**Disclaimer**

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