Medical Receptionist

Job summary

Beacon Primary Care is an innovative practice based across West Lancashire. We are looking for a medical receptionist to join our busy team, looking after around 17,000 patients in the West Lancashire area.

The successful candidate will be an excellent communicator,highly motivated with the skills to undertake a variety of reception duties to assist in the smooth running of the practice. The post holder willhave the ability to think on their feet, influence and inspire others to workwith them, and be able to deliver work in a highly pressured and fast pacedenvironment.

Hours- 30 hours over 5 days worked between our core hours and

Main duties of the job

Our receptionists are important members of the team and ensure the smooth running of the surgery. You will need the ability to signpost patients and also be able to listen.

The duties and responsibilities to be undertaken by members of thepractice administration team may include any or all of the items in thefollowing list. Duties may be variedfrom time to time under the direction of the Senior Receptionist/ Deputy PracticeManager, dependent on current and evolving practice workload and staffinglevels:

Openingup/locking-up of practice premises and maintaining security in accordance withpractice protocols

Maintaining andmonitoring the practice appointments system

Processing personaland telephone requests for appointments, visits and telephone consultations andensuring callers are directed to the appropriate healthcare professional

Processing anddistributing incoming (and outgoing) mail

Taking messages andpassing on information

Computer dataentry/data allocation and collation; processing and recording information inaccordance with practice procedures

Initiating contactwith and responding to requests from patients, other team member and associatedhealthcare agencies and providers

Clearing consultingrooms as required

Providing clericalassistance to practice staff as required

About us

Our Practice family consists of 7 Gp's, GP Registrars, 1 ANP, NursePrescribers, Practice Nurses, Pharmacists, Community Paramedic, and HCA's. Ouradministrative team - 17 receptionists which includes a head receptionist ateach location, 3 clinical coders, one scanner, data quality lead, 2 deputyPractice Managers, Office Manager and Practice Manager. The Health and WellBeing of our staff matters immensely to us, so have recently appointed a Healthand Well-being lead and Champion. We are an innovative practice that deliversall national and local enhanced services and offer an abundance or trainingopportunities. We have a whole practice study day every month where the wholeof our team gets involved

Job description

Job responsibilities

JOB TITLE: RECEPTIONIST/ADMINISTRATOR

REPORTS TO: PRACTICE MANAGER

HOURS:

Job Summary:

Thepurpose of the role is to:

Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way

Undertakea variety of administrative duties to assist in the smooth running of thepractice including the provision of secretarial and clerical support toclinical staff and other members of the practice team

Facilitateeffective communication between patients, members of the primary health careteam, secondary care and other associated healthcare agencies

Duties andResponsibilities:

Theduties and responsibilities to be undertaken by members of the practiceadministration team may include any or all of the items in the followinglist. Duties may be varied from time totime under the direction of the Senior Receptionist/ Deputy Practice Manager,dependent on current and evolving practice workload and staffing levels:

Opening up/locking-up of practice premises and maintaining security in accordance with practice protocols Maintaining and monitoring the practice appointments system Processing personal and telephone requests for appointments, visits and telephone consultations and ensuring callers are directed to the appropriate healthcare professional Processing and distributing incoming (and outgoing) mail Taking messages and passing on information Scanning Computer data entry/data allocation and collation; processing and recording information in accordance with practice procedures Initiating contact with and responding to requests from patients, other team member and associated healthcare agencies and providers Clearing consulting rooms as required Person Specification

Qualifications

Essential

Person Specification Essential Requirements Knowledge, training and experience A sound general education to GCSE level or equivalent or equivalent working experience. Experience of dealing with the general public, preferably in a customer service environment. A good standard of grammar and spelling in the English language The ability to produce accurate and thorough work, including alphabetical filing. Experience of using computers, with good keyboard skills. Personal skills and abilities A friendly and approachable manner, including good people skills. The ability to show understanding, care and assertiveness when appropriate. The ability to communicate clearly and effectively with a wide range of individuals (both written and verbal) Good administrative and organisational skills with the ability to prioritise work. A conscientious approach with the commitment to working in an adaptable and flexible manner. The ability to work calmly and effectively and able to deal with multiple demands even when busy. The ability to cope with occasional exposure to challenging behaviour, distressing circumstances or emotional events. The ability to deal with personal information sensitively and respect peoples right to confidentiality. The ability to work positively as a member of a busy team. The ability to influence others positively, negotiate constructively and resolve conflict successfully. The ability to give good and regular attendance. General A commitment to support the delivery of the best possible service to a diverse population.

Desirable

Desirable requirements Training or qualifications in customer service, or other related areas. Experience of working in a healthcare setting. Experience of clerical work

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