Outreach Team Leader
7 months ago
**Outreach Team Leader | West Bromwich | 35 hours per week | Fixed contract for 18 months | £24,000-£25,500 per annum depending on experience**
We are a charity which provides a range of services for African and African Caribbean adults recovering from mental ill health.
You will work within an established staff team which offers support to adults predominantly but not exclusively from a Black African, Caribbean, Black Dual heritage background who are experiencing and/or recovering from mental health problems, their carers’, family members and the wider community.
You will be required to line manage a support team and oversee their casework and how they record their client interventions.
Please note that working times for full-time staff are 9.30am - 5.00pm Monday to Friday. You will be informed of the specific days you will work by your line manager on appointment, (particularly if you are part-time).
**What can you expect in return?**
- You are entitled to 24 days of annual leave within a full leave year (pro rata if part-time)
- You will be entitled to 8 approx. public bank holidays or pro rata
- Line management support via supervision and appraisal
- 6% Employer pension contribution
- Continued professional development
- Some flexible working options
**Are you the right person for the job?**
**The following criteria are essential for this role**
- A good knowledge, understanding or lived experience of the issues faced by Black African and Caribbean people when affected by mental ill health
- Experience of casework and person-centred recovery planning
- Line management of paid and unpaid staff
- Experience in producing organisational reports
- Strong organisational skills and time management skills
- Good IT skills with knowledge of Microsoft Office software products
- Good written and oral communication skills
- A strong team player
- Able to develop and maintain strong relationships with stakeholders, staff, and the wider team
- A calm professional and positive approach with a focus on user satisfaction
- A collaborative approach
- A flexible creative and solution-focused approach
- Your work must be within reasonable daily travelling distance of your home
- You will be required to attend events and meetings at sites regularly across the locality
- A satisfactory enhanced DBS check will be required
- You should be able to work outside normal hours occasionally when required
**What will your role look like?**
- You will line manage a team of outreach support staff and work with them in groups/workshops, on a one-to-one basis, and monitor the scheduling of visits and diary management accordingly
- You will manage a caseload of both young people and adult clients
- You will report back to the Operations Manager on the progress or updates of outreach staff
- You will assist in the preparation of reports for specialist meetings e.g., client reviews, Annual General Meetings etc
- You will ensure outreach staff are working within client recovery plans aligns to KPIs and present at any outreach visits with clients
- To signpost and refer service users to other relevant services within SACMHF or to external organisations
- You will use bespoke software known as Case Manager to record all interventions with your caseload
- You will be responsible for ensuring all data captured using the case manager for you and the outreach staff is completed and ready for extraction at the end of each month
- You will coordinate regular supervision and support sessions with set objectives and an annual appraisal
- To be aware of and respond to the needs of clients reporting concerns about ill health and any safeguarding concerns to your line manager and/or senior staff and treat these concerns with urgency
- To liaise with the Office and Finance Manager regarding new referrals, existing referrals, and exited clients
- To maintain a high level of awareness of safeguarding procedures and our safeguarding policy
- To deliver talks and presentations to various teams e.g., schools, colleges, Hallam Street Hospital and other mental health teams to market all our services
- To participate in fund-raising events, awareness raising of mental health issues e.g., World Mental Health Day, Black History, Heritage and Carers week, mental health awareness week etc, and other related initiatives
- To contribute to the maintenance of good housekeeping within the centre being mindful of limiting any damage to the Foundation’s property, fixtures, and fittings
- Other duties that may fall within the parameters of the post
**What’s next? It’s easy Click “APPLY” now We can’t wait to hear from you**
**Salary**: £24,000.00-£25,500.00 per year
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