Band 4 Medical Secretary

3 weeks ago

Birmingham, United Kingdom University Hospitals Birmingham Full time

**Job overview**:
An exciting opportunity has arisen for a Medical Secretary to join the Cardiology Department at the Queen Elizabeth Hospital (QEHB), UHB NHS Trust.

At the QEHB, Cardiology is one of the largest outpatient services. The department comprises of 27 consultant cardiologists and services include adult congenital heart disease, interventional cardiology, heart failure, imaging, electrophysiology and inherited cardiac conditions.

The medical secretary will be responsible for the day to day management of two consultants' workload. This role is for a medical secretary who relishes a challenge and able to use their own initiative. You will be required to work to a high standard of accuracy and need to demonstrate initiative in planning your own workload in a way that supports the consultants. You should have a proactive and friendly attitude and be able to demonstrate substantial administrative experience.

This post is full time (37.5 hours) and a permanent role.

**Main duties, tasks & skills required**:
Main duties:
Responsible for the daily management of the medical team diary

Provide and receive complex information on a daily basis

Touch type from audio

Point of contact

Understand patient pathways

Deal with queries and instigate appropriate action

Provide information for Consultants, GPs and patients on forthcoming appointments, admissions and results of investigations

Manage and chase results of patient investigations on a daily basis and on receipt, prioritise and action according to clinical need, with guidance from the medical team

Carry out any other secretarial duties where necessary

Provide reciprocal cover for secretarial team during annual leave and sickness absence

Qualities/Skills:
Experience of working as a medical secretary, working in healthcare and dealing with the public

Experience of working with a range of Microsoft Office packages and IT systems

Experience of working in a busy environment

Good organisational skills and able to work under pressure and multi-task

Able to work on own initiative and deal with the unpredictable as well as working effectively and flexibility as part of a team

Able to meet deadlines

Good communication both written and verbal

Good time management skills

Understand confidentiality

Ability to pay attention to detail where there are predictable interruptions to the work pattern

Ability to deal with stressful situations and sensitive issues demonstrating care and compassion

Being a good team player demonstrating good interpersonal skills

**About us**:
We are recognised as one of the leading NHS Foundation Trusts in the UK. Our vision is to Build Healthier Lives, and we recognise that we need incredible staff to do this.

Our commitment to our staff is to create the best place for them to work, and we are dedicated to:
Investing in the health and wellbeing of our staff, including a commitment of offering flexible working where we can;
Offer our staff a wide variety of training and development opportunities, to support their personal and career development objectives.

UHB is committed to ensuring that our staff are treated fairly and feel that they belong, by creating a kind and inclusive environment. This is about equity of opportunity; removing all barriers, including discrimination and ensuring each individual member of staff reach their true potential, achieve their ambitions and thrive in their work. This is more than words. We are taking action. Our commitment to an inclusive culture is embedded at all levels of the organisation where every voice is heard, driven by our diverse and active staff networks, and at Board level by the Fairness Taskforce led by our CEO. We nurture a culture which empowers staff to challenge discriminatory behaviours and to enable people to bring their 'whole self' to a kinder, more connected and bold place to work.

**Job description**:
*Please Note : For a specific detailed job description for this vacancy, please see attached Job Description*

**Person specification**:
**Qualifications**:
**Essential**:
Maths and English GCSE, A*-C/9-4
Business Administration NVQ level 3 or equivalent experience in a clerical environment
AMSPAR Certificate/equivalent qualification or equivalent knowledge of medical terminology

**Experience**:
**Essential**:
Experience of working as a Medical Secretary
Experience of dealing with the public/customer service experience
Experience of working with a range of Microsoft Office packages
Experience of using IT systems
Experience of working in a healthcare environment
Good organisational skills
Able to use own initiative and deal with the unpredictable
Able to work under pressure and to multi-task
Able to work to deadlines

**Additional Criteria**:
**Essential**:
Good communication / customer care skills both written and verbal demonstrating sympathy and compassion
Ability to deal professionally with enquiries from staff, patients and visitors
Ability to pay attention to

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