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Technical Helpdesk Advisor
2 months ago
Technical Helpdesk Operative
Day-to-day interaction with client & associated staff for the receiving & logging of tasks to the CAFM system
- Manage all open jobs until completion including but not limited to:
- raising and managing purchase orders to contractors o regular communication with engineering team, subcontractors and client
- regular system updates to reflect job status at every stage o rescheduling jobs where required o arrange appointments with client where required
- deal with any queries/escalations and respond accordingly
- other jeopardy management o use available reporting to manage open jobs and own workload
- receiving & correctly processing documentation relevant to the tasks o liaising with management team to ensure process are correctly operating to ensure compliance is adhered to
- Liaise with other teams where required to ensure job completion to customer satisfaction
- Frequent & accurate monitoring of CAFM
- Extraction of accurate reporting from CAFM
- Escalate any identified issues to line management and seek advice when needed
What you get:
- Pay rate £15.40
- Full-Time work
- 8 am to 5 pm
- Immediate Start
**Salary**: £15.40 per hour
**Benefits**:
- Company pension
Schedule:
- 10 hour shift
- 8 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Woodhouse Park, M90: reliably commute or plan to relocate before starting work (required)
**Education**:
- A-Level or equivalent (preferred)
**Experience**:
- Technical support: 2 years (preferred)
- Customer service: 2 years (preferred)
Work Location: In person
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