Application Operations Lead

4 weeks ago

Nottingham, United Kingdom Capital One - UK Full time

Nottingham Trent House (95002), United Kingdom, Nottingham, Nottinghamshire

Application Operations Lead

**About this role**

**What you’ll do**

You will lead a team of 3rd party support specialists. Building a highly motivated and engaged team will be fundamental to your success in this role as you support the development of your team members in a changing technology landscape. Capital One is currently investing in a lot of different vectors to move our UK business to a place where we can compete as a successful FinTech which includes our migration to cloud.
- To work to ensure that business process observability remains in harmony with the organisation’s strategic goals through the evaluation, execution, measurement and monitoring of critical business processes.
- Coordinate with cross-functional teams including developers, testers, and engineering teams.
- Provide regular updates and reports to stakeholders on status, risks, and issues.
- Determining, outlining and implementing process improvements.
- Understand our critical processes to support TOC and Engineering teams in incident scenarios.
- Create process documentation/workflows, knowledge articles and self-service guidance for IT Services.
- Facilitate process workflow modelling in order to collaborate on process improvements, automation capabilities and clearly defined end-to-end use cases.
- Track major incident management processes, ensure adherence of the process and escalation requirements within the various support and delivery areas.
- Task management of third party resources.

**What we’re looking for**
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with diverse teams and stakeholders.
- Demonstrated leadership abilities, including leading teams through organisational change, the ability to influence and motivate team members towards common goals.
- Solid organisational and time management skills, with the ability to prioritise and manage multiple projects simultaneously.
- Great analytical skills and driven approach.
- Demonstrate knowledge and experience of process modelling.
- Experience with People Leadership. We want to hear all about your successes in leading teams to achieve business goals.
- Able to work and remain calm in a pressured environment, demonstrating great situational leadership across multiple teams and stakeholders.
- Ability to communicate openly and effectively in both written and verbal form, confident meeting with internal and external stakeholders.
- What you’ll get to learn (any previous experience would be advantageous)
- Working with the cloud/AWS and the opportunities that it brings
- Solving real world problems and being comfortable working in a complex regulated environment

**Where and how you'll work**

This is a permanent position and is based in our Nottingham offices. We’ve adopted a flexible hybrid working model - one that creates the opportunity to work in your own way, but also provides great spaces for in-person collaboration.

Our core in-the-office days are Tuesday to Thursday - you’ll be led by your team, the type of work you do and of course your preferences.

**What’s in it for you**
- Bring us all this - and you’ll be rewarded with a role contributing to the product roadmap for an organisation committed to transformation
- We’re continuing our journey into the public cloud and have problems of scale, security, availability and performance for you to help solve
- We love continuous learning and that’s why we give you 10% of your time to work on cutting edge innovative projects that shape the way we will work in the future
- We offer high performers strong and diverse career progression, investing heavily in developing great people through our Capital One University training programmes (and appropriate external providers)
- Immediate access to our core benefits including pension scheme, bonus, generous holiday entitlement and private medical insurance - with flexible benefits available including season-ticket loans, cycle to work scheme and enhanced parental leave
- Open-plan workspaces and facilities designed to inspire and support you. Our Nottingham head-office has a fully-serviced gym, subsidised restaurant, mindfulness and music rooms.

**What you should know about how we recruit**

We pride ourselves on hiring the best people, not the same people. Building diverse and inclusive teams is the right thing to do and the smart thing to do. We want to work with top talent: whoever you are, whatever you look like, wherever you come from. We know it’s about what you do, not just what you say. That’s why we make our recruitment process fair and accessible. And we offer benefits that attract people at all ages and stages.

We also partner with organisations including the Women in Finance and Race At Work Charters, Stonewall and upReach to find people from every walk of life and help them thrive with us. We have a whole host of

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