Current jobs related to Customer Care Representative - Basingstoke - Crown Lift Trucks Ltd
-
Customer Care Representative
3 months ago
Basingstoke, United Kingdom Crown Equipment Corporation Full timeTo deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the...
-
Customer Care Representative
4 months ago
Basingstoke, United Kingdom Crown Equipment Corporation Full timeTo deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets. The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the...
-
Customer Care Representative
4 months ago
Basingstoke, United Kingdom Crown Lift Trucks Ltd Full timeAbout Crown Lift Trucks Ltd Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the...
-
Customer Care Representative
3 months ago
Basingstoke, United Kingdom Crown Lift Trucks Ltd Full timeAbout Crown Lift Trucks Ltd Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Sanctuary Care. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our residents, relatives, and visitors.Key ResponsibilitiesProvide excellent customer service and...
-
Customer Service Representative
3 weeks ago
Basingstoke, Hampshire, United Kingdom Sanctuary Group Full timeAbout the RoleWe are seeking a highly skilled and enthusiastic Customer Service Representative to join our team at Sanctuary Care. As a key member of our team, you will be responsible for providing exceptional customer service and administrative support to our residents, relatives, and visitors.Key ResponsibilitiesProvide excellent customer service and...
-
Customer Service Representative
3 months ago
Basingstoke, United Kingdom RSG PLC Full time**Customer Service Representative** Starting at £21,500 per year** **Mon-Friday, 9am-5pm** **Winterthur Way, Basingstoke, RG21 6SZ** Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best known financial services companies in the UK. Our aim is to be acknowledged as the ‘best...
-
Customer Service Representative
2 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeOffice Angels is working with a leading company in the cleaning and hygiene industry to find a customer service specialist to join their team.The ideal candidate will have experience in export, sales, and customer support, with a good understanding of CRM systems and the...
-
Customer Service Representative
2 weeks ago
Basingstoke, Hampshire, United Kingdom Office Angels Full time{"title": "Customer Service Representative", "content": "Customer Service RepresentativeOffice Angels is working with a leading company in the cleaning and hygiene industry to find a customer service specialist to join their team.The ideal candidate will have experience in export, sales, and customer support, with a good understanding of CRM systems and the...
-
Customer Service Representative
2 weeks ago
Basingstoke, United Kingdom Diligenta Full time{"title": "Customer Service Representative", "description": "About the RoleWe're seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely...
-
Customer Service Representative
2 weeks ago
Basingstoke, United Kingdom Diligenta Full time{"title": "Customer Service Representative", "description": "About the RoleWe're seeking a skilled Customer Service Representative to join our team at Diligenta. As a key member of our customer service team, you'll be responsible for delivering exceptional service to our customers, ensuring their needs are met and exceeded.Key ResponsibilitiesProvide timely...
-
Customer Service Representative
4 weeks ago
Basingstoke, Hampshire, United Kingdom Castle Trust Bank Full timeCustomer Service Representative Opportunity at Castle Trust BankAre you looking for a rewarding position where you can make a difference in customers' lives? Castle Trust Bank is seeking a skilled Customer Service Representative to join our Savings Operations team.Provide exceptional service to customers over the phone, guiding them through our savings...
-
Customer Service Representative
2 weeks ago
Basingstoke, Hampshire, United Kingdom The Recruitment Co Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at The Recruitment Co. as a Complaints Handler.Key Responsibilities:Provide exceptional customer service to resolve complaints and issues in a timely and professional manner.Investigate the root cause of issues and use sound judgment to...
-
Customer Service Representative
2 weeks ago
Basingstoke, Hampshire, United Kingdom The Recruitment Co Full timeJob Title: Customer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team at The Recruitment Co. as a Complaints Handler.Key Responsibilities:Provide exceptional customer service to resolve complaints and issues in a timely and professional manner.Investigate the root cause of issues and use sound judgment to...
-
Customer Service Representative
7 days ago
Basingstoke, United Kingdom Office Angels Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team in Basingstoke. As the main point of contact for new and existing customers, you will be responsible for providing exceptional communication skills and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Designated...
-
Customer Service Representative
7 days ago
Basingstoke, United Kingdom Office Angels Full timeCustomer Service RepresentativeWe are seeking a highly skilled Customer Service Representative to join our team in Basingstoke. As the main point of contact for new and existing customers, you will be responsible for providing exceptional communication skills and resolving customer inquiries in a timely and professional manner.Key Responsibilities:Designated...
-
Customer Service Representative
2 weeks ago
Basingstoke, United Kingdom Office Angels Full timeJob Summary:Office Angels is seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide proactive and reactive customer...
-
Customer Service Representative
2 weeks ago
Basingstoke, United Kingdom Office Angels Full timeJob Summary:Office Angels is seeking a highly motivated and experienced Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Provide proactive and reactive customer...
-
Customer Supply Representative
4 months ago
Basingstoke, United Kingdom bioMérieux sa Full timeA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
-
Customer Supply Representative
4 months ago
Basingstoke, United Kingdom bioMérieux Full timeA family-owned company, bioMérieux has grown to become **a world leader in the field of in vitro diagnostics**. For 60 years and across the world, we have imagined and developed **innovative diagnostics solutions** to **improve public health**. Today, our teams are spread across 45 countries and serve 160 countries with the support of a large distribution...
Customer Care Representative
4 months ago
About Crown Lift Trucks Ltd
Since its entry into the material handling industry in the 1960s, Crown Equipment Corporation has earned a reputation for exceptional product design, engineering and manufacturing of its award-winning line of electric lift trucks. From our smallest pallet truck to our highest lifting VNA truck, our goal is to always provide the user with the safest, most efficient and ergonomic forklift truck possible. Crown supports customers with a wide selection of electric forklift trucks ranging from pallet trucks to very narrow-aisle VNA trucks.
Our brand promise is:
**_ “Crown designs, manufactures, distributes, services and supports material handling products that provide customers with superior value.”_**
Quality and performance are the foundation of Crown’s success. Since our inception, our company culture has always been about people performing and working as a team to ensure that quality is built into every forklift truck we make.
Crown’s headquarters, manufacturing facilities and network of branches offer diverse and challenging careers in a broad range of professional and vocational roles.
**Job Description**:
To deliver Excellence in Customer Care, whilst also achieving monthly targets set in relation to KPI's and Service Budgets.
The role of the Customer Care Representative is to interpret the requirements of both internal and external customers, and to process and maintain accurate and up to date maintenance records onto the in-house ERP system (BaaN). At the same time providing administrative support to the UK Fleet of Fork Lift Engineers, planning & dispatching engineers where required.
This role is critical to the UK Service Team's success, and requires an ability to task manage and prioritise workloads to reflect the requirements of the day.
The Customer Care team are required to achieve specific targets set in relation to KPI's and Service Budgets.
**Customer Care**
- Build relationships and maintain regular contact with customers, keeping them fully updated in relation to all open work orders for their site.
**Service Call Intake & Dispatch**
- Receive service repair and maintenance requests from customer and enter into in-house software.
- Jeopardy management of open work orders, ensuring all customer SLA’s are met.
- Report any non-compliance issues to Management.
- Process Crown owned equipment repair information into in-house software.
- Regular monitoring of service dashboard to ensure WIP is processing within targets.
**Clocking Validation**
- Review automatically generated daily clocking reports relating to technician time clocking, and make any required adjustments.
**Invoicing**
- Verify all labour and part items are present on work orders, and generate accurate invoices.
**PM Agreements**
- Enter PM agreements into in-house software for scheduling and update as necessary.
**Estimates**
- Daily review of all outstanding estimates on in-house software, and regular communication with customers to bring these to a satisfactory conclusion.
**Invoice Queries**
- Review and resolve any invoice queries in line with the company’s 5 day handling time.
Person Specification
**Essential Skills**:
- A high level of Customer Care and a strong administrative background is required.
- Excellent communication skills both written and verbal and a fantastic telephone manner are essential.
- Attention to detail with good organisational skills and the ability to prioritise workload
- Experience gained within a similar role desirable.
- This position requires excellent IT skills with an ability to learn new procedures.
- Fully IT literate with a good knowledge of Word and Excel
- The Customer Care Representative will have an ability to work on their own initiative, towards sets targets, whilst also maintaining a good team work ethic.
Vacancy Details
Hours of Work:
Monday to Thursday - 37.5 hour week 09:00am to 5:30pm or 8:00am to 4:30pm with one hour for lunch.
Friday - 08.00am to 4:00pm or 9:00am to 5:00pm with one hour for lunch.
Target Salary:
Competitive salary package _(dependent on experience)_
Holidays:
25 days holiday.
Pension:
Company pension plan.
At Crown, we know that our employees are the driving force behind our success in the material handling industry. We cultivate a culture of passionate people and inspired innovation. In fact, throughout Crown’s history, more than 1,000 employees have reached a 25-year milestone, and we are proud to have travelled their career paths with them.
From employee training and development to competitive compensation packages, we invest in our employees, knowing that people are always at the core of what moves us forward.
In addition to financial remuneration and participation, we our offer our employees various social benefits including but not limited to:
- 25 days annual leave plus bank holidays.
- Excellent discount scheme with access to the best perks from some of the UK’s biggest brands.
- Emp
