Technical Assistant

3 weeks ago

Aberdeen, United Kingdom SGS Full time

**Company Description**
SGS are the world’s leading Testing, Inspection and Certification company.

We are recognized as the global benchmark for sustainability, quality, and integrity. Our 98,000 employees operate a network of 2,650 offices and laboratories, working together to enable a better, safer, and more interconnected world.

We deliver services that touch every part of human activity and improve millions of lives - from ensuring the safety of food, clothing, transportation, and medicine to better testing in the nuclear industry. Whatever your role, you will make an important contribution to delivering safer products, better services and keeping society connected.

At SGS, we believe in rewarding our employees for their hard work and commitment. As part of our team, you would be eligible for:

- Competitive pension scheme + Life Assurance
- Generous Annual Leave allowance (increasing with service) plus bank holidays.
- An additional day off for your birthday
- Discounted Gym Membership
- Retailer Discounts
- Enhanced maternity/paternity and adoption pay.
- Length of Service Awards
- Christmas Vouchers
- Health & Wellbeing initiatives

SGS are currently seeking a dedicated and experienced administrator to join our team.

As an Administrator you’ll provide a range of administrative support activities to assist in the smooth operation of an increasingly busy Measurement and Calibration department.

You’ll serve as the first point of contact for our customers, providing exceptional support and resolving all customer inquiries efficiently.

As an administrator you will assist with the timely and efficient service delivery of all aspects relating to the operations team within the global measurement and instrumentation department.

**Responsibilities**:

- Assist with project coordination, to ensure in principal that the same operates within budget and that invoicing protocols are adhered to.
- Resolving customer complaints or forwarding them to the relevant department.
- Maintaining a high level of product knowledge to provide accurate information to customers.
- Assisting with administrative tasks such as scheduling, data entry, and reporting.
- Collaborating with the sales team to ensure seamless customer service.
- providing feedback on customer service trends and potential issues.

**Qualifications**
- Ability to deal with complex invoicing with an understanding of financial and commercial impact of any inaccuracies.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in CRM or customer support software.
- Ability to multitask and manage time effectively.
- Formal/ recognised qualification in Administration.

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