Office Administrator

2 months ago


Manchester, United Kingdom Manchester University NHS Foundation Trust Full time

BAND 3 - OFFICE ADMINISTRATOR

Permanent - 20 hours per week.
Monday to Friday

An opportunity has arisen for an enthusiastic, and extremely organised, Band 3 Administrator to join our friendly Administration Office based at the Specialised Ability Centre - Manchester.

As part of the busy team you will play an integral role in supporting the Service to deliver an excellent standard of care.

Previous experience of working with the general public in a pressurised environment is desirable.

If you feel ready to meet the challenges of this busy, varied and interesting role, then this could be the opportunity you have been waiting for.

Daily patient contact, via telephone, providing and receiving sometimes complex and sensitive information, requiring an empathetic approach to effectively deal with and resolve their issues.

Process referrals from various clinical professionals and ensuring records of telephone calls etc. are recorded accurately on the system.

Deal with queries from patients, carers, clinical professionals, contractors and equipment suppliers.

Receiving and dealing with initial complaints from patients and professional
bodies, referring to management when necessary.

Procurement duties such as raising purchase orders, processing & entering invoices and liaising with the Trust procurement department.

After relevant training, use of patient-related, bespoke computer systems (Rehapp/BEST) to make, cancel and reschedule clinical appointments, ensuring ambulance transport and interpreters etc. are booked as necessary.

MFT is one of the largest NHS Trust In England with a turnover of £2.6bn & is on a different scale than most other NHS Trusts. We’re creating an exceptional integrated health & social care system for the 1 million patients who rely on our services every year.

Bringing together 10 hospitals & community services from across Manchester, Trafford & beyond, we champion collaborative working & transformation, encouraging our 28,000 workforce to pursue their most ambitious goals. We set standards that other Trusts seek to emulate so you’ll benefit from a scale of opportunity that is nothing short of extraordinary.

We’ve also created a digitally enabled organisation to improve clinical quality, patient & staff experience, operational effectiveness & driving research, and innovation through the introduction of Hive; our Electronic Patient Record system which launched in September 2022.

We’re proud to be a major academic Research Centre & Education provider, providing you with a robust infrastructure to encourage and facilitate high-quality research programs. What’s more, we’re excited to be embarking on our Green Plan which sets out how MFT continues to play its part in making healthcare more sustainable.

At MFT, we create and foster a culture of inclusion and belonging, provide equal opportunities for career development that are fair, open, and transparent, protecting your health and wellbeing and shaping the future of our organisation together.

Diversity Matters

We’re looking forward to hearing from you


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