Clinical Support Specialist

7 months ago

Peterborough, United Kingdom Zimmer Biomet Full time

**Requisition Number**: EMEA10586

**Employment Type**: Full-time

**Location**: Peterborough

**What Is It Like To Work at Zimmer Biomet**:
At **Zimmer Biomet**, we believe in **The Power of Us**, which means that we are stronger together. We are committed to creating an environment where every team member feels included, respected, empowered, and celebrated.

**Zimmer Biomet Offers You An Exciting Position With Good Career Prospects in a Fast-growing International Business, And a Competitive Remuneration Package**
- Possibility to grow, develop, and be promoted within a Team
- Friendly, warm and creative atmosphere
- Healthy, inspiring, and international work environment
- Ongoing coaching and talent development
- Access to future career opportunities
- Hybrid work model
- Competitive reward packages
- Annual bonus
- Social and CSR events
- Wellbeing initiatives

**What You Can Expect**:
The Clinical Support Specialist (CSS) is integral to the daily management of any successful sales region.

The role is responsible for working alongside the Sales Representatives, Key Account Manager’s and Sales Manager to service hospitals and provide technical support to all the stake holders within our customer base.

To ensure that the whole experience of using Zimmer Biomet products and services to the complete surgical team is free flowing and without difficulties or problems securing high levels of customer satisfaction at all times.

Additionally the CSS will deliver bespoke training to ensure Surgeons and Scrub Staff are competent to operate safely and efficiently with Zimmer Biomet products attending surgery as necessary to provide real-time support to cases.

**How You Create Impact**:

- To ensure instrumentation and implants are available to meet customer operating schedules
- To facilitate and organize training for all hospital stakeholders (e.g. surgeons, scrub staff, HCA’s, Sterile Services Staff) to ensure safe and effective use of Zimmer Biomet instruments and implants.
- To be an onsite resource within customer premises, enabling Sales Representatives to concentrate on developing new business opportunities either elsewhere or laterally inside the account.
- To ensure that consignment stock rotation is executed efficiently with minimum quarterly, full account audit and reorder check’s on a daily basis.
- To ensure that instrument sets are always in good and safe working order.
- To remove damaged instrumentation and arrange replacement following SOP’s.
- To report PER’S within 48 hours of been made aware of incident.
- To provide each account with training material and an accurate stock list.
- To travel within and outside the UK where required.
- To work outside normal working hours where required.
- Ensure returns and in field movements carried out following SOP’s.

**What Will Make You Stand Out**:

- Nursing or Healthcare Qualification.
- 3 years experience in a clinical environment preferably orthopedic theatre related.

**What Will Make You Successful**:

- Demonstrate the ability to accept and adapt to different working practices as required by surgeons and hospitals whilst maintaining Zimmer Biomet protocols
- Full knowledge of divisional product portfolio
- Proficient in training others
- Understanding of technical medical language and anatomy to interact with surgeons and theatre staff.
- Proven organizational skills and effective time management
- Confident and engaging presentation skills
- To be able to solve given problems in a quick and efficient manner.

**Who We Are**:
**Zimmer Biomet** is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to _alleviating pain and improving the quality of life for people around the world_.
- Looking to make an impact? Join us and make a difference._

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